JOB DESCRIPTION / ROLE
Operating in the UAE for over 50 years, CBD manages the financial requirements of some of the largest corporates and businesses operating in the country, driving the UAE economy. Over the years, CBD has transformed into a progressive and modern banking institution winning multiple awards for its digital initiatives, credit cards, bank accounts, mobile app features and services.
CBD has been recognized as the number one bank in the UAE on the Forbes list of The World's Best Banks 2022.
As we continue to build upon our successes, we are looking for ambitious individuals who are passionate about the banking and finance industry and the markets in which CBD operates. Just as important to us is your ability to demonstrate a talent for dealing with people - your colleagues and our customers - and delivering service that really goes the extra mile.
Job Purpose:
Manage day to day operations of Exports related activities efficiently; ensure that the Customers are provided with quality service in line with published SLAs / TATs. Provide necessary guidance and advice to Outsourced Team (WNS) ensuring Seamless processing of Trade Transactions. Proactively manage all issues related to housekeeping, internal audit, fraud, TBML, Compliance and internal controls maintaining end to end ownership.
Principal Accountabilities:
• Coordinate with offshore team to ensure seamless functioning of Trade Finance Operations enabling timely completion of all transactions maintaining SLA & TAT maintaining end to end ownership.
• Interact consistently with the following teams on matters related to Trade Finance Operations:
• Institutional /Corporate Team, Business / Service Delivery Teams., Branch RMs, CAMs Islamic Trade team and FI.
• Review high value Exports LC Advising, Confirmation Negotiation, Discounting, Document checking, Back to Back LCs, Transfers and SCF associated activities.
• Authorize transactions completed by onshore / outsourced team - Negotiation, Discounting, Confirmation, Commodity Financing, Supply chain financing.
• Coordinate with various departments of CBD - IT department, FI, FC and Treasury in achieving immediate remedy for issues related to Exports Transaction processing.
• To ensure that the Bank's laid down policies and procedures and local/international regulations are always being adhered to
• Daily Balancing of GL Accounts - WIP, Payable & Receivable accounts.
• Take custody of original documents, conduct physical balancing and proper house-keeping of all records.
• Reconciliation of incoming and outgoing SWIFT messages and EDMS
• Ensure completion of activity by outsourced team against above on daily basis and take prompt actions for differences if any SLA & TAT - Monitor and ensure that All Customer requests are processed on the same day and thereby Customers receive efficient and quality service
• Exercise caution to eliminate all sorts of risks due to BPO - report and seek immediate remedy for issues if any.
• Monitor all customer complaints and take immediate remedial action in coordination with offshore team. Ensure that such complaints do not recur.
• Handle relatively complex issues and review drafts of transactions as and when referred by customer service / outsourced team.
• Manage Export transactions on behalf of correspondent Bank (Bank Risk)
• Refer complex clauses to legal department for their concurrence ( if any)
• Oversee the guarantee team and conduct on the job trainings to new staff
• Back up for Unit Head & TL's under other areas of Trade
• Handle claims and Court orders pertaining to Export transactions
• Periodic reporting to management on any MIS relating to Exports/ SCF transactions
REQUIREMENTS
Requirements:
Education and Experience:
• Degree in Business Management, Services or related Commercial discipline
• CDCS Certification
• 8 -10 years work experience in a Bank with at least 5 years in management role.
ABOUT THE COMPANY
In 1969, when we at Commercial Bank of Dubai started out little did we know that sheer grit and determination would get us where we are today. An Emiri Decree issued by His Highness the Late Sheikh Rashid Bin Saeed Al Maktoum, the founder of modern Dubai, laid the cornerstone of Commercial Bank of Dubai. We started out as a joint venture of Commerzbank, Chase Manhattan Bank and Commercial Bank of Kuwait. A minority stake was held by a few UAE businessmen.
By 1982, little more than a decade later, we evolved into a National Public Shareholding company. A feat complimented by an exponential increase in the capital base and mammoth restructuring of our operations. The feather in the cap came when the Government of Dubai became a key shareholder.
Over the decades, we have transformed ourselves into a progressive and modern banking institution. We are supported by a sturdy financial base and reigned by a strong and stable management. The proof of which lies with our customers who have stood by us over the years.
