JOB DESCRIPTION / ROLE
Line of Service
Internal Firm Services
Industry/Sector
Not Applicable
Specialism
IFS - Information Technology (IT)
Management Level
Senior Associate
Job Description & Summary
A career in Information Technology, within Internal Firm Services, will provide you with the opportunity to support our core business functions by deploying applications that enable our people to work more efficiently and deliver the highest levels of service to our clients. You'll focus on managing the design and implementation of technology infrastructure within PwC, developing and enhancing both client and internal facing applications within PwC, and providing technology tools that help create a competitive advantage for the Firm to drive strategic business growth.
Our Operations Support team monitors the overall quality of our service. As a part of the team, you'll be the primary contact for ensuring the quality of our services is maintained while also considering better ways to provide the same service in a more cost efficient manner and keeping customer satisfaction with our services high.
- Country Interaction/Incident Management
- Implement different processes and procedures for different categories of incidents including e.g. major incidents, complex incidents, low impact incidents
- Route requests for help to appropriate functions for resolution
- Inform users, customers and key stakeholders of progress towards service restoration.
- Ensure that resolved incidents are properly documented and closed.
- Analyze causes of incidents, inform service owners to minimize probability of recurrence, and contribute to service improvement.
- Country Customer Support:
- Desktop
- L1 Network
- L1 Collaboration
- L1 Printers
- Receive and handle requests for support, following agreed procedures.
- Log incidents and support requests and maintain relevant records.
- Respond to a broad range of support requests and reported issues by providing information to fulfill requests or enable resolution.
- Country Training Champion
- Perform country training sessions.
- Country Customer Satisfaction
- Ensure that customers have a positive experience with TechMajlis service.
- Country Project Support
- Assist in planning and executing TechMajlis rollout projects and system implementations in the field in an organized and effective manner.
- Assist in planning and managing new office build outs, and office moves;
- Country Asset Control Management
- Use agreed procedures to create and maintain an accurate register of assets.
- Perform activities related to the administration of assets.
- Produce routine reports to assist asset management activities and decision-making.
REQUIREMENTS
Travel Requirements
Not Specified
Available for Work Visa Sponsorship?
No
Government Clearance Required?
No
ABOUT THE COMPANY
At PwC Middle East, we've set out an ambitious purpose and strive to live it everyday: to solve important problems and build trust in society.
We're a community of solvers that come together in unexpected ways to build trust and create sustained outcomes. We solve important problems, support one another as we grow, develop and build fulfilling careers.
PwC provides industry-focused services for public and private clients across Assurance and Audit, Deals, Consulting, Tax and Legal. We draw on our development legacy that brings together the collective experience of over 7,000 people in our region with offices across 12 countries to solve for tomorrow.
We're striving to consistently deliver innovative work that builds trust and delivers sustained outcomes. And we're proud of the strength that comes from all our different backgrounds and experiences and we value everyone's uniqueness. We thrive in uncertainty, operate with integrity and leverage the diverse perspectives of our teams.
If you're looking for a place that fuels your ambition to make a difference, that matches your curiosity with continuous learning opportunities and reimagines ways of working to enable you to lead a more balanced life, then you're a future PwCer.
