JOB DESCRIPTION / ROLE
As a Technical Specialist, you will play a crucial role in ensuring the smooth operation and continuous improvement of our OTT platform to deliver high-quality streaming services to our users.
Platform Maintenance and Monitoring:
• Oversee the day-to-day operations of the OTT platform and ensure its reliability and performance.
• Monitor system health, troubleshoot technical issues, and promptly resolve any platform-related problems.
• Implement proactive measures to prevent service interruptions and optimize platform performance.
Content Management and Delivery:
• Collaborate with content delivery teams to ensure seamless ingestion, transcoding, and delivery of video and audio content to users.
• Manage content metadata, ensuring accurate information is displayed to users on the platform.
Technology Stack Management:
• Possess a deep understanding of the OTT platform's technology stack, including video streaming protocols, content delivery networks (CDNs), DRM, and encoding systems.
• Evaluate and recommend upgrades or changes to the technology stack to enhance platform capabilities and user experience.
Security and DRM:
• Implement and maintain robust security measures to protect against piracy, unauthorized access, and content theft.
• Oversee the Digital Rights Management (DRM) implementation to secure content distribution and compliance with licensing agreements.
• Collaborate with internal teams and external vendors to integrate third-party systems and services into the OTT platform.
• Ensure seamless API integrations and interoperability with various components of the ecosystem.
• Analyze platform performance data and user behavior to identify opportunities for optimization and enhancement.
• Work closely with the development team to implement performance improvements.
User Support and Issue Resolution:
• Respond to user inquiries and issues related to the OTT platform promptly and professionally.
• Provide technical support to internal stakeholders and content partners.
• Conduct rigorous testing of new features, updates, and enhancements to ensure they meet quality standards and work as intended.
• Bachelor's degree in Computer Science, Engineering, or a related field.
• Proven experience ( 5+ years) working with OTT platforms, online video streaming, and content delivery systems.
• Strong understanding of video streaming protocols (HLS, DASH, etc.), CDN technologies, and DRM solutions.
• Proficiency in programming languages (e.g., Python, Java) and familiarity with relevant frameworks.
• Knowledge of cloud-based infrastructure and services (e.g., AWS, Azure) for scalable and reliable OTT platform deployment.
• Experience in troubleshooting and resolving technical issues related to OTT platform operations.
• Excellent problem-solving and analytical skills, with the ability to think critically and make data-driven decisions.
• Strong communication and collaboration skills to work effectively with cross-functional teams
ABOUT THE COMPANY
Our well-defined global network of people, data and relationships creates a mind-set that allows us to spot opportunities and excel in the emerging regional & global markets.
Our Vision To support the UAE’s posterity to accelerate the economical growth & empower proficiency & accomplishments of the youth.
Our Mission To set the benchmark for unlocking business potentials across various industries & sectors.