JOB DESCRIPTION / ROLE
The Role
This is a technical instructor who will focus on
* Training and onboarding our Systems Integrators
* Writing and delivering technical training onsite to clients in line with new product and feature releases, as well as BAU training
* Writing all technical training material for both internal and external purposes
* Development and ownership of the LMS and hosted content
Your Responsibilities
* Develop, conduct and assess the impact of software trainings in the areas of end user training, back-office & business user training, and technical operator training.
* Plans, designs, develops, delivers and consults on the design of sustainable training and instructional programs, using instructor-led, train-the trainer, electronic/web-based, and/or multimedia training methods and formats
* Design, document and maintain training material and records of different clients.
* Develop and conduct internal trainings and training programs for onboarding new staff.
* Manage our training delivery.
* Support diversity, international collaboration and intercultural communication.
* Participate in continuous improvement and innovation of processes and documentation.
* Actively participate in the organizational development of our team and the company
* Liaise with external partners and outsource training (as needed)
REQUIREMENTS
The Candidate
Your Qualifications/Experience:
* University degree or equivalent education in relevant area(s).
* Experience in the customer training and training development function in software and banking technology sectors.
* Proven knowledge of learning methodologies and training methods
* Experience in training and project management.
* Experience with E-Learning production is required.
* Excellent communication and presentation skills.
* Obsession with quality.
* Open-minded and enjoy working with diverse/international teams and clients.
* Ironclad command of the English language spoken and written.
* Willingness to travel to client and/or partner locations up to 50% of the time.
ABOUT THE COMPANY
Founded in 1948, Robert Half International Inc. (NYSE symbol: RHI) is the world\'s first and largest specialized staffing firm and a member of the S&P 500 index. We are a global leader in professional staffing and consulting services and the parent company of Protiviti, a leading independent internal audit and business and technology risk consulting firm. For 2006, Robert Half International reported revenues of $4 billion and now has staffing and consulting operations in more than 400 locations worldwide.
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