JOB DESCRIPTION / ROLE
Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group's entrepreneurship and relentless customer focus enables the organization to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate.
By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day
Overview of the role:
Staying up-to-date with the technical aspects of our products, particularly forklifts, and demonstrating the ability to efficiently diagnose and resolve issues on the initial service call, providing timely and effective solutions.
What you will do:
- Perform mechanical and electrical repairs, troubleshoot, and diagnose issues with forklifts.
- Efficiently diagnose faults and recommend effective solutions, aiming to get it right on the first attempt.
- Proactively identify potential root causes of problems while attending jobs, whether in the workshop or the field.
- Utilize tools and adhere to best practices as outlined in service manuals to enhance productivity and efficiency.
- Read, comprehend, and implement instructions from workshop manuals, using service checklists where applicable and available.
- Take accountability for resolving complaints related to both mechanical and electrical repairs.
- Be responsible for the effective utilization of online diagnostic tools to aid in troubleshooting and problem-solving.
Requirements:
Required skills to be successful:- Mechanical and Electrical Expertise: Proficient in mechanical and electrical systems, with the ability to diagnose and repair forklifts effectively.
- Diagnostic Abilities: Skilled in fault diagnosis, capable of recommending efficient and accurate solutions, emphasizing first-time resolution.
- Proactive Problem-Solving : A proactive approach to identifying potential issues and their root causes, ensuring preventative action.
- Safety Conscious: Prioritizing safety in all repair and maintenance activities, following established safety protocols.
- Communication Skills : Effective communication with colleagues and customers to ensure clarity and understanding during repairs and issue resolution.
- Attention to Detail: A keen eye for detail to ensure all aspects of the repair and maintenance process are thorough and accurate.
About the team:
Our team of highly skilled professionals is driven by a shared passion for excellence in forklift repair. With a strong commitment to safety and continuous learning, we collaborate seamlessly to diagnose and resolve issues efficiently, ensuring the satisfaction of our customers.
What equips you for the role:
- Extensive Experience: A minimum of 5 years of hands-on experience in diagnosing and repairing forklifts, demonstrating a deep understanding of their mechanical and electrical systems.
- Education and Apprenticeship: A solid educational foundation, which may include basic and technical education and/or completion of an apprenticeship program, providing the necessary theoretical knowledge and practical skills.
- Trade Certificate/Diploma: Possession of a trade certificate or diploma in Mechanical or Automobile Engineering, validating your formal education in the field.
- Proven Technical Expertise : A track record of proven technical expertise in independently servicing, repairing, and overhauling components, showcasing your ability to handle complex forklift maintenance tasks effectively.
- Valid Driving License: A valid driving license for manual light vehicles, ensuring you have the mobility to access work locations and transport equipment or materials as necessary.
About Al-Futtaim Automotive
A major division of the UAE-based Al-Futtaim Group of companies, Al-Futtaim Automotive is an industry leader with presence in 10 countries across the Middle East, Asia and Africa.
Our core business activities at Al-Futtaim Automotive include distribution, manufacturing, leasing and aftersales, and we are firmly established as the regional representative of some of the world's most iconic automotive brands: Toyota, Lexus, Honda, Jeep, Chrysler, Dodge, Volvo and RAM.
We are driven by a customer-centric approach, constantly pushing the boundaries on innovation, quality standards, and value-added service across our vast universe of customers - right from motoring enthusiasts to fleet operators to contractors. Our mission is to become the leader in custom-made mobility solutions by delivering nothing less than world-class omni-channel experiences.
We channel our local expertise and global trust to deliver one of the most comprehensive portfolios of mobility products and solutions, from passenger cars to SUVs, electric vehicles to high-performance motorbikes, commercial vehicles to industrial & construction equipment.
What keeps the company moving forward is a 9000-member strong team, with inspiring possibilities for growth, throughout the career path. This is Al-Futtaim Automotive and we empower talent to move forward.
ABOUT THE COMPANY
Established in the 1930's, the Al-Futtaim Group initially operated as a trading enterprise. Rapid development throughout the 1940's and 50's saw it establish itself regionally as an integrated commercial, industrial and services organisation, positioning itself one of the leading business houses in the lower Gulf region. Today, it operates collectively over 40 companies bearing the Al-Futtaim name, dominates many market segments in the UAE, and has expanded its sphere of operation to include Bahrain, Kuwait, Qatar, Oman and Egypt.
The Group comprises a diverse range of strategically positioned operating subsidiaries and associate companies, structured to give the Al-Futtaim Group the flexibility and versatility to keep ahead of local competition while keeping pace with the ever-evolving global business scenario. The Groups continued investment in world-class systems technology is clear evidence of its commitment to maintain leading edge performance and service delivery.
The success of the Al-Futtaim Group can be attributed to a business approach that combines the ability to change with the traditional values of integrity, service and social responsibility that define its core business philosophy. This, linked with the Groups belief in decentralisation, gives the heads of the operating companies a high degree of functional autonomy and authority, providing the Group with essential flexibility, and individual employees a clearly defined work culture and sense of responsibility.
