JOB DESCRIPTION / ROLE
Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group's entrepreneurship and relentless customer focus enables the organization to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate.
By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day
Overview of the role:
Join our team as an Automotive Service Technician where you'll play a crucial role in delivering top-tier dealership service to our valued customers. You'll uphold company standards while ensuring exceptional quality, productivity, and technical efficiency, ultimately contributing to the growth of our workshop revenue. If you're passionate about automobiles and thrive in a fast-paced, collaborative environment, this opportunity is for you.
What you will do:
- Perform assigned repairs promptly, meeting or exceeding standard time expectations.
- Proactively anticipate potential future failures, providing accurate additional job reports with correct part numbers.
- Maintain cleanliness and safety standards during service/repair activities, adhering to established job flow procedures.
- Execute necessary repairs according to manufacturer standards, ensuring correct fixes in a First-Time Right (FRFT) manner.
- Utilize relevant check sheets and log sheets during diagnosis and repair processes, following prescribed procedures meticulously.
REQUIREMENTS
Required skills to be successful:
- Strong mechanical and electrical knowledge, with expertise in diagnosing and repairing automotive issues.
- Familiarity with a wide range of workshop equipment and tools, capable of utilizing them effectively.
- Ability to interpret and analyze drawings, schematics, and service manuals, facilitating accurate repairs.
- Proficiency in basic PC skills to navigate digital resources and documentation.
- Excellent communication skills, both written and verbal, enabling effective collaboration within the team and clear communication with customers.
About the team:
Our team is a dynamic group of professionals dedicated to providing unparalleled service to our customers. We prioritize teamwork, respect, and continuous improvement, creating a supportive environment where everyone's contributions are valued. Together, we strive to maintain the highest standards of quality and customer satisfaction, ensuring the continued success of our dealership.
What equips you for the role:
- Minimum of 3 years of relevant experience in automotive service
- Possession of an automobile-related diploma or certificate
- Comprehensive expertise derived from practical experience
- Strong technical knowledge and understanding
- Formal education complementing hands-on experience
- Ability to deliver exceptional service consistently
- Prepared to make a significant impact on workshop success
About Al-Futtaim Automotive
A major division of the UAE-based Al-Futtaim Group of companies, Al-Futtaim Automotive is an industry leader with presence in 10 countries across the Middle East, Asia and Africa.
Our core business activities at Al-Futtaim Automotive include distribution, manufacturing, leasing and aftersales, and we are firmly established as the regional representative of some of the world's most iconic automotive brands: Toyota, Lexus, Honda, Jeep, Chrysler, Dodge, Volvo and RAM.
We are driven by a customer-centric approach, constantly pushing the boundaries on innovation, quality standards, and value-added service across our vast universe of customers - right from motoring enthusiasts to fleet operators to contractors. Our mission is to become the leader in custom-made mobility solutions by delivering nothing less than world-class omni-channel experiences.
We channel our local expertise and global trust to deliver one of the most comprehensive portfolios of mobility products and solutions, from passenger cars to SUVs, electric vehicles to high-performance motorbikes, commercial vehicles to industrial & construction equipment.
What keeps the company moving forward is a 9000-member strong team, with inspiring possibilities for growth, throughout the career path. This is Al-Futtaim Automotive and we empower talent to move forward.
ABOUT THE COMPANY
Established in the 1930's, the Al-Futtaim Group initially operated as a trading enterprise. Rapid development throughout the 1940's and 50's saw it establish itself regionally as an integrated commercial, industrial and services organisation, positioning itself one of the leading business houses in the lower Gulf region. Today, it operates collectively over 40 companies bearing the Al-Futtaim name, dominates many market segments in the UAE, and has expanded its sphere of operation to include Bahrain, Kuwait, Qatar, Oman and Egypt.
The Group comprises a diverse range of strategically positioned operating subsidiaries and associate companies, structured to give the Al-Futtaim Group the flexibility and versatility to keep ahead of local competition while keeping pace with the ever-evolving global business scenario. The Groups continued investment in world-class systems technology is clear evidence of its commitment to maintain leading edge performance and service delivery.
The success of the Al-Futtaim Group can be attributed to a business approach that combines the ability to change with the traditional values of integrity, service and social responsibility that define its core business philosophy. This, linked with the Groups belief in decentralisation, gives the heads of the operating companies a high degree of functional autonomy and authority, providing the Group with essential flexibility, and individual employees a clearly defined work culture and sense of responsibility.
