JOB DESCRIPTION / ROLE
- To provide a courteous, professional, efficient and flexible service at all times, following the hotel Standards of Performance.
- To perform all duties and tasks when rotated or assigned to another Department as per Master Task List for that Department .
- To be fully conversant with all services and facilities offered by the hotel.
- To operate the switchboard in accordance with the department's operation standards.
- To attend to the hotel guests communications from inside or outside the hotel.
- To use and adhere to policies and procedures for handling calls, messages and selling services and restaurants to guests of the hotel.
- To handle wake-up calls promptly and according to hotel standards.
REQUIREMENTS
- To ensure when required, the doctor is contacted with the minimum delay and that direct supervisor is informed accordingly.
- To be aware and adhere to the hotel emergency policy and procedure.
- To ensure that all faxes are well prepared, checked and sent within 5 minutes from arrival or received.
- Act as either Room Service order taker or as a departmental coordinator for all areas of the hotel and ensure a proper follow is done for all guests requests and comments.
- To plug in all customer inquiries into the system and ensure proper follow up is done.
- To ensure that the desk and surrounding area is kept clean and organized at all times.
- To report guest complaints or problems to FO Supervisors or Asst FOM if no immediate solution can be found and assure follow up with guests.
ABOUT THE COMPANY
A caring employer providing respect, training and career development for our employees. An attractive employer offering more than 100 professions across the 5 continents.
We are much more than a world leader. We are 250,000 hoteliers with the same shared passion for welcoming. We take care of millions of guests in our 4,300 addresses and on our digital platforms. As an operator and franchisor (HotelServices), owner and investor (HotelInvest), we invest all our energy into making "Feel Welcome" resonate as the finest hotel promise.
From luxury to economy and in every corner of the globe, AccorHotels' more than 20 brands meet all the needs of business and leisure travelers seeking comfort, attention and high-quality services.
