JOB DESCRIPTION / ROLE
Synopsis
To give supervisory oversight in specific areas of the Al Ain Airport operation and deliver a superior guest experience at all assigned touch points. This team member will support and execute the delivery of the daily operation including safety, security and regulatory performance.
Accountabilities
- Plan, update and supervise a daily assignment of activities in order to ensure the smooth delivery of specific operational areas in line with Etihad and Other Airlines' SLAs and quality standards
- Supervise check-in for both EY and customer airlines (economy & premium)Implement and monitor procedures over a wide range of assigned and emerging operational areas to ensure daily operations are executed effectively - Escalating complex tasks to a supervisor only when unable to solve a situation personally
- Act as the escalation point for all check-in agents for any operational, documentation issues etc
- Handle premium guest complaints or any issues on the floor and look for amicable solutions
- Supervise and quality control service delivery by GSA's for all flight handling activities at the boarding gate (departures and arrivals), check-in & transfer areas
- Liaise between TCC and other internal and external stakeholders while in their allocated area of responsibility.
- Supervise an area of the shift and drive employee engagement and a high performance culture by being a role model that gives emphasis to empowerment, communication, quality, productivity & goal attainment
REQUIREMENTS
Education & Experience
- Diploma level, with additional certifications on office management or secretarial and computer courses.
- Minimum 2 years' experience as a GSA in an airport operations environment.
- Strong written and verbal English language
- Excellent knowledge of DCS (airline systems)
- Excellent knowledge of Ground Handling service delivery policies and procedures
About Munawala Ground Services
Munawala Ground Services LLC, fully owned by ADQ Aviation and Aerospace Services Company and a subsidiary of Etihad Airport Services - Ground LLC, is a project-based company recognized as a Ground Service Provider (GSP). Munawala delivers a comprehensive range of airport management and operational services, catering to various ground handling requirements such as Passenger, Baggage, Ramp, Cargo, Operations, and Aircraft Handling for commercial and corporate aircraft at numerous airports and airfield locations.
ABOUT THE COMPANY
Etihad Airways is the National Airline of the United Arab Emirates. The airline was set up by a Royal Decree in July 2003, with Abu Dhabi, the capital of the UAE, as its hub. Etihad started commercial operations in November 2003.
With Etihad, everyone who flies with us is welcomed as our guest.
This simple credo illuminates everything we do, from big things like making sure that our fleet is one of the most advanced in the sky, to small touches like letting you choose the films you watch.
Were proud to be the National Airline of the United Arab Emirates. At the crossroads between Europe and Asia, our home reflects our commitment to bringing the world closer together - as does our highly cosmopolitan staff.
