JOB DESCRIPTION / ROLE
We are seeking a highly motivated and organized Travel Agent to join our team in Umm Al Quwain, UAE. As a Travel Agent, you will play a crucial role in helping clients plan and book their travel arrangements, ensuring a seamless and enjoyable travel experience. The ideal candidate will possess strong customer service skills, extensive knowledge of travel destinations, and a passion for travel. You will be responsible for managing client itineraries, providing expert travel advice, and building lasting relationships with clients to encourage repeat business. This position offers an exciting opportunity to work in a dynamic environment and contribute to the travel experiences of our clients.
Responsibilities:
- Consult with clients to determine their travel needs and preferences, including destination, budget, and travel dates.
- Provide expert advice on travel destinations, accommodations, activities, and transportation options.
- Create detailed travel itineraries that meet client requirements and preferences, ensuring all aspects of travel are covered.
- Book flights, hotels, car rentals, and other travel services on behalf of clients, ensuring the best rates and options are selected.
- Handle all client inquiries, providing prompt and accurate information regarding travel arrangements, policies, and procedures.
- Maintain up-to-date knowledge of travel industry trends, destination information, and travel regulations to provide clients with the most current advice.
- Build and maintain strong relationships with clients to foster loyalty and repeat business.
- Assist clients with travel insurance options and claims, ensuring they are adequately protected during their travels.
- Resolve any issues or complaints that arise during the booking process or travel experience, ensuring client satisfaction.
- Collaborate with suppliers and travel partners to negotiate competitive rates and special deals for clients.
- Utilize travel booking software and tools effectively to streamline the booking process and maintain organized records.
- Stay informed about changes in travel regulations, health advisories, and safety protocols related to travel.
Requirements:
- Proven experience as a Travel Agent or in a related role within the travel industry.- Strong knowledge of popular travel destinations, cultures, and travel services.
- Excellent customer service skills with a focus on client satisfaction.
- Strong organizational skills and attention to detail, with the ability to manage multiple client bookings simultaneously.
- Proficiency in using travel booking software and tools, as well as Microsoft Office Suite.
- Strong communication skills, both verbal and written, with the ability to engage clients effectively.
- Ability to work independently and as part of a team in a fast-paced environment.
- Sales-oriented mindset with the ability to upsell travel services and packages.
- Knowledge of travel regulations and documentation requirements.
- Fluency in English; additional languages are a plus.
- A passion for travel and a desire to help others create memorable experiences.
ABOUT THE COMPANY
Our well-defined global network of people, data and relationships creates a mind-set that allows us to spot opportunities and excel in the emerging regional & global markets.
Our Vision To support the UAE’s posterity to accelerate the economical growth & empower proficiency & accomplishments of the youth.
Our Mission To set the benchmark for unlocking business potentials across various industries & sectors.
Find Top Talent
Candidates who applied for this job also applied for
Customer Service
Travel Consultant
Sales And Administrative Assistant
Administration Assistant
Admin Assistant
