Travel And Coordination Executive

Overview

Headquartered in Dubai, UAE, The First Group is a dynamic, integrated global property developer with a fast-growing portfolio of upscale hotels, residential properties, F&B brands, and real estate asset management services. Since our launch in 2005, we have carved a highly successful niche offering unrivalled property investment opportunities in high-growth markets to clients from more than 70 countries worldwide.

We were among the first developers to identify the tremendous potential in providing private investors the opportunity to purchase hotel guestrooms, suites, and serviced apartments in our collection of upscale properties located in highly popular locations across Dubai. We back up our success with a list of International Property awards along with strategic partnerships with companies such as Wyndham Hotel Group, Millennium Hotels, Emirates Airlines, and Jumeirah Hotels and Resorts.

To successful candidates, we offer a diverse progressive corporate working environment with clear growth potential along with award-winning sales and marketing tools, a state-of-the-art showroom featuring Dubai's only virtual helicopter tour, and endorsements from a number of international sporting celebrities.

Job Description

We are looking for an experienced, motivated individual with a broad spectrum of skills to take on a crucial role in our customer service and client relations department.

The Travel and Coordination Executive will be responsible for handling departmental communications, coordinating travel arrangements, managing internal and external coordination, and ensuring seamless customer service.

This role requires excellent organizational and communication skills to support team operations and ensure client satisfaction.

Core Responsibilities

• Email Management
  Handle and respond to all department emails promptly and professionally.
  Ensure proper follow-up on queries and escalate matters when necessary.
• Internal Coordination
  Collaborate with other departments to ensure smooth workflow and alignment on tasks.
  Act as a liaison between teams to facilitate communication and issue resolution.
• Travel Coordination
  Contact clients and members to confirm their preferred travel dates and details.
  Coordinate with the hotel reservation team to secure bookings based on client preferences.
• Point of Contact
  Serve as the primary point of contact between the operations team and members to ensure timely updates and issue resolution.
• Administrative Tasks
  Prepare and maintain administrative reports, ensuring accuracy and timely submission.
  Keep records of travel plans, client communications, and departmental activities.
• Customer Service
  Assist clients and members with inquiries, providing exceptional customer service to enhance their experience.
  Address client concerns efficiently and escalate when required.
• Operational Support
  Support the team in daily operational tasks to ensure departmental goals are met.
  Proactively identify areas for improvement and offer solutions for efficiency.

Desired Skill & Expertise

• Trilingual (Arabic, French, and English is a must).
• Previous experience in customer service, travel coordination, or support roles is preferred.
• Strong communication and interpersonal skills.
• Proficiency in Microsoft Office Suite (Excel, Word, Outlook).
• Ability to multitask and effectively prioritize tasks in a fast-paced environment.
• Excellent organizational and problem-solving skills.

Key Competencies

• Communication Skills: Ability to interact effectively with clients, members, and internal teams.
• Customer Focus: Strong dedication to ensuring excellent client satisfaction.
• Organization: Exceptional attention to detail and ability to manage multiple tasks.
• Teamwork: Ability to work collaboratively with various departments.
• Problem-Solving: Proactive approach to identifying and addressing challenges.