Travel Consultant

Job Purpose

To directly interact with clients and potential clients (whether retail, government, leisure or corporate) to provide superior customer service and maintain a consistently high quality of travel services to ensure maximum enquiries are converted into sales of airline tickets and travel related products.

Job Accountabilities Linked to Objective Areas

• Provide the highest standard of customer service to all clients using any system made available by the company to ensure error-free itineraries and travel arrangements that maximize customer satisfaction as well as revenues for Dnata Abu Dhabi.
• To sell Dnata Abu Dhabi products to clients at every opportunity, ensuring maximum sales of auxiliary products to increase revenues.
• Make travel related arrangements (reservations, issuing tickets) for clients while ensuring that all relevant airline rules have been complied with and that the product delivered is commensurate with clients' expectations.
• Inform customers about any mandatory requirements covering their journey such as passport, visa, health requirements as well as other details such as check-in place and time.
• Handle refunds, complicated re-issues, MCOs, LPOs, FPOs, PTAs, re-calculation of fares based on any change in itinerary and make necessary collections as required.
• Read, assimilate and implement all changes to DFO, airline fares, schedules and other relevant procedures, filing if necessary relevant information or material for reference, to deliver a peerless service to clients.
• Make regular phone calls to clients to update them on new products and services while constantly working on improving working relationships.
• Ensure all revenue documents issued are correctly reported on a daily basis, in the back office system to ensure accurate invoicing by sales and revenue accounts department or the lodged card operator, as the case may be.
• Replace supervisor in his or her absence.
• Any additional responsibilities assigned by management from time to time.

Qualifications & Experience

Minimum Qualifications/Experience/Knowledge/Skills

Qualifications:

• Degree or honours (12+3 or equivalent)
• Standard fares and ticketing certificate from IATA or equivalent

Experience:

• Minimum of 3 years' experience in the travel industry

Knowledge/Skills:

• Knowledge of front office systems and airline reservation systems.
• Knowledge of world geography and major carrier networks to facilitate quick itinerary planning.
• Previous experience in designing holiday packages.
• Interpersonal ability, team management, telephone and customer service skills.
• Proficient in MS Office applications i.e., Word, Excel & PowerPoint.
• Fluency in both written and spoken English is essential.