JOB DESCRIPTION / ROLE
Travel Consultant - Al Futtaim Travel - Al Futtaim Group - Dubai
AF Travels core business is Corporate, Retail, Holidays, Hotels, Car Hire, Cruises and MICE; but in the past years we have diversified into online booking, and have created our own online booking tool called Get my trip.
AF Travel ranks among the top ten travel agencies in Dubai and are looking into expanding their local presence to other parts in the Middle East.
They are part of the ITP group, which is a global travel management company, and ranked among the top five, which is competition in the likes of American Express, Carlson Wagon lite and HRG.
They are also having implants in multinational companies acquired through the Travel management company ITP.
Al Futtaim travel is the General sales agents for Japan Airline and Brussels Airline and also Jazeera Airways.
Job Purpose:
The Travel Co-coordinator is required to be accommodating, confident and capable of interacting with Corporate Client. To provide superior customer service as well as maintain a consistently high quality of travel services to ensure all after office hours enquiries are responded to in a professional way.. Team player, GDS knowledge, product knowledge, IT literate, excellent English communication verbal/written skills. Responding to all complaints working as a team, achieving assigned sales targets, assisting colleagues and completing all reporting on time.
Key Accountabilities:
- Maintain high level of customer service with client.
- Keep yourself up-to-date on al alfuttaim clients and businesses, and provide feedback on how this service can be improved or enhanced by providing feedback to supervisors/branch managers.
- Dealing with client complaints and an ability to provide satisfactory solutions maintain a log and follow the SOP.
- Selling preferred carriers as well as travel related services, such as car hire, hotel, and travel insurance.
- Ensure all reporting is completed on a daily basis in the agreed format and time scale.
- Meeting Al- Futtaim standards at all time.
Job Context:
Strictly follow company travel policy.
REQUIREMENTS
Minimum Qualifications and Knowledge:
- Bachelors degrees or equivalent
- Diploma in Travel and Tourism, IATA Basic/Advanced fares and ticketing and or equivalent
Minimum Experience:
- Minimum 3 years experience
Job-Specific Skills:
- Basic knowledge of computer reservations systems, GDS systems and e-travel
- Excellent command of both written and spoken Arabic and English
- Basic Industry knowledge
Behavioral Competencies:
- Ability to multitask and quickly interpret complex information.
- Ability to build strong relationships with clients, both over the phone and face to face.
- Skills to persuade customers and influence their decisions, both for their own benefit and that of the agency.
- Exceptionally high levels of motivation, working both independently and as part of a team.
- Smart appearance.
- Ability to work in a target-based environment and to achieve sales goals and objectives.
- Ability to assimilate information and to pay close attention to accuracy and detail.
- Ability to work in a target-based environment and to achieve sales goals and objectives.
ABOUT THE COMPANY
Established in the 1930's, the Al-Futtaim Group initially operated as a trading enterprise. Rapid development throughout the 1940's and 50's saw it establish itself regionally as an integrated commercial, industrial and services organisation, positioning itself one of the leading business houses in the lower Gulf region. Today, it operates collectively over 40 companies bearing the Al-Futtaim name, dominates many market segments in the UAE, and has expanded its sphere of operation to include Bahrain, Kuwait, Qatar, Oman and Egypt.
The Group comprises a diverse range of strategically positioned operating subsidiaries and associate companies, structured to give the Al-Futtaim Group the flexibility and versatility to keep ahead of local competition while keeping pace with the ever-evolving global business scenario. The Groups continued investment in world-class systems technology is clear evidence of its commitment to maintain leading edge performance and service delivery.
The success of the Al-Futtaim Group can be attributed to a business approach that combines the ability to change with the traditional values of integrity, service and social responsibility that define its core business philosophy. This, linked with the Groups belief in decentralisation, gives the heads of the operating companies a high degree of functional autonomy and authority, providing the Group with essential flexibility, and individual employees a clearly defined work culture and sense of responsibility.
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