VIP Customer Relations Officer - Russian Speaker

We are seeking a polished and proactive Guest Relations Executive to join our team. In this client-facing role, you will play a key part in delivering exceptional service throughout the client journey—ensuring a seamless experience from initial contact to ongoing support—while strictly adhering to our policies on confidentiality and professionalism.

As a representative of our brand, you will interact with clients across various channels, address inquiries, resolve concerns, and promote our services with clarity and confidence. A commitment to excellence, discretion, and client satisfaction is essential.

Key Responsibilities:
• Serve as the first point of contact for clients, providing prompt and professional assistance.
• Manage client communications via phone, email, and in person with a high level of service.
• Present and explain company services to new and existing clients clearly and accurately.
• Maintain accurate and up-to-date client records and interaction logs.
• Handle client concerns or complaints with efficiency, empathy, and resolution-focused communication.
• Coordinate with internal departments to ensure smooth service delivery.
• Uphold company policies and maintain strict confidentiality in all client dealings.

Requirements:

Salary:
AED 9,000 to 10,000 per month inclusive of fixed allowances.