JOB DESCRIPTION / ROLE
Job Description
Reporting to the Venue Manager, responsibilities and essential job functions include but are not limited to the following:
- To assist the guests with all different queries.
- To act according to the complaint handling standards and procedures.
- To report for duty as per the rota, clean and tidy, wearing the correct uniform and name badge and ensure that the attendance record is signed both at the beginning and at the end of each shift.
- Provide excellent guest service by discovering all of our guests' needs and acting on these needs promptly, effectively, and with confidence.
- Work across all areas of the Food & Beverage Department, to ensure that guest expectations are exceeded, and standards are consistently maintained.
- To be fully conversant with all F&B department policies and procedures.
- When fully competent, to work with the Manager and Lead Servers to provide effective on-job training and coaching of new staff to help develop a highly skilled and motivated team, committed to both Hotel and departmental goals.
- Consistently offer professional, friendly, and engaging service.
- Assist guests regarding menu items in an informative and helpful way.
- Follow outlet policies, procedures, and service standards.
- Have full knowledge of beverage lists and promotions.
- Have full knowledge of all menu items, garnishes, contents, and preparation methods.
- Follow all safety and sanitation policies when handling food and beverage.
- Must be able to speak, read, write, and understand the primary language(s) used in the workplace.
- Other duties as assigned.
Qualifications
- Previous service experience an asset.
- Excellent communication and organizational skills.
- Strong interpersonal and problem-solving abilities.
- Ability to work well under pressure in a fast-paced environment.
- Ability to work cohesively with fellow colleagues as part of a team.
- Ability to focus attention on guest needs, remaining calm and courteous at all times.
ABOUT THE COMPANY
A caring employer providing respect, training and career development for our employees. An attractive employer offering more than 100 professions across the 5 continents.
We are much more than a world leader. We are 250,000 hoteliers with the same shared passion for welcoming. We take care of millions of guests in our 4,300 addresses and on our digital platforms. As an operator and franchisor (HotelServices), owner and investor (HotelInvest), we invest all our energy into making "Feel Welcome" resonate as the finest hotel promise.
From luxury to economy and in every corner of the globe, AccorHotels' more than 20 brands meet all the needs of business and leisure travelers seeking comfort, attention and high-quality services.