JOB DESCRIPTION / ROLE
Company description
Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor's limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality.
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS
Job description
Scope and objectives
This position is concerned with being responsible for serving food and beverage to the guest according to the service standards, policy, procedure, and etiquette, in line with our motto.
Key deliverables and responsibilities
- Maintain detailed knowledge of the restaurant menu and daily specials at all times
- Be familiar with the beverage service including glasses used and appropriate garnishes
- Anticipate and serve guests' requirements at all times
- Use opening and closing checklist to ensure smooth opening and closing of the venue
- Ensure service stations are constantly cleared and re-stocked during service
- Serve and clear food and beverage items in an unobtrusive and professional manner
- Present menus in a proactive manner
- Feel empowered and accountable within the workplace
- Keep manager on duty updated of any guest feedback so they can update the glitch report
- Maintain the HACCP and FIFO standards as required by the regional governing body
- Follow hotel evacuation policy in case of an emergency
- Attend all necessary briefings and training sessions as instructed by the manager
- Handle financial procedures according to guidelines set by the finance department
- Identify potential problems and anticipate guest needs; ask for assistance before service breakdown occurs
- Perform any duties and special projects as requested by management whether in your own department or any other department in the hotel
- All issues and negative guest feedback need to be properly reported on the glitch system
- Follow care program at all times, and report issues through the system to maintenance
Qualifications
- Flexibility to respond to a range of different work situations
- Must have the ability to multitask
- Good communication skills
- Ability to work under pressure
Additional information
Directly opposite to The Dubai Mall, the iconic Burj Khalifa, 10 minutes walk to the Dubai Metro Station and within a few minutes' drive to DIFC, World Trade Centre and just 15 minutes' drive from Dubai International Airport, Swissotel Al Murooj is located in downtown Dubai, one of the city's favoured destinations for business or leisure.
ABOUT THE COMPANY
A caring employer providing respect, training and career development for our employees. An attractive employer offering more than 100 professions across the 5 continents.
We are much more than a world leader. We are 250,000 hoteliers with the same shared passion for welcoming. We take care of millions of guests in our 4,300 addresses and on our digital platforms. As an operator and franchisor (HotelServices), owner and investor (HotelInvest), we invest all our energy into making "Feel Welcome" resonate as the finest hotel promise.
From luxury to economy and in every corner of the globe, AccorHotels' more than 20 brands meet all the needs of business and leisure travelers seeking comfort, attention and high-quality services.
