JOB DESCRIPTION / ROLE
• Deal with all vehicle distributors on cases of manufacturer warranty extended to Customer vehicles.
• Follow up on all manufacturer warranty claims with the distributor and ensure that claims are processed on time and customer complaints resolved.
• Coordinate with aftermarket product suppliers on the warranty cases related to their respective products.
• Coordinate and ensure certain amount of goodwill warranty is claimed from each manufacturer/distributor for their respective products consumed by Fast Service Centre.
• Ensure that all warranty failures are recorded, analyzed and reported to management to decide on economic viability of the particular brand’s product.
• Coordinate with Workshop Managers, Accounts team, Purchase team and Stores Manager to ensure that all warranty matters are handled and resolved in a professional manner.
• Warranty related reports to be generated brand wise and product wise and manufacturer wise.
• Assist the procurement team on stock movement, parts ordering and store management whenever required.
• Handle customer complaints in the Reception whenever required on Warranty matters.
• Keep track of all Warranty Job Cards and Warranty Claims and handle Audit queries related to Warranty matters if required
REQUIREMENTS
• To work as a warranty coordinator, one needs a high school diploma or College degrees are is preferred / Not required
• Strong organizational skills, along with a great ability to prioritize work
• Handle multitasking is required if one wants to work as a warranty coordinator.
ABOUT THE COMPANY
Providing market-leading standards in the field of vehicle rental services, Fast Rent A Car offers arguably the most comprehensive line-up of any company in the UAE.
Since its launch in 1990, Fast Rent A Car has focused on core values such as strong customer service and excellent value for money. This successful formula has seen the Abu Dhabi-based company grow across the Emirates to become the premier locally owned vehicle rental company.
Find Top Talent
Other jobs you might be interested in
General Manager Jobs in SharjahCountry Manager Jobs in Sharjah
CEO Jobs in Sharjah
Show More