JOB DESCRIPTION / ROLE
- The welcomer will report to the Front Office & Guest Experience Manager.
- The welcomer will act quickly and efficiently, following the instructions received by her/his supervisor.
- The welcomer will be dynamic and efficient to serve all guests with a professional, warm and positive attitude. She/he will be the main actor in the check in and check out process, and will be available to provide assistance to all guests.
- The welcomer will ensure that all C/I and C/O are made in line with the standards established. She/he will be especially attentive on the audit, immigration & guest history issues.
- The welcomer will ensure that all the guests who checked in during her/his shift are fully recorded the same day on the accurate immigration reports (CID as per UAE law).
- The welcomer will take every opportunity to sell the hotel facilities and services to the guests.
- To ensure that all the standards and procedures established are followed strictly.
- Contributes to guests' sense of well being, establishing a lasting and trusting relationship.
- Handles any customer problems' as required.
REQUIREMENTS
ABOUT THE COMPANY
A caring employer providing respect, training and career development for our employees. An attractive employer offering more than 100 professions across the 5 continents.
We are much more than a world leader. We are 250,000 hoteliers with the same shared passion for welcoming. We take care of millions of guests in our 4,300 addresses and on our digital platforms. As an operator and franchisor (HotelServices), owner and investor (HotelInvest), we invest all our energy into making "Feel Welcome" resonate as the finest hotel promise.
From luxury to economy and in every corner of the globe, AccorHotels' more than 20 brands meet all the needs of business and leisure travelers seeking comfort, attention and high-quality services.
