JOB DESCRIPTION / ROLE
Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group's entrepreneurship and relentless customer focus enables the organization to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate.
By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day
Overview of the role
We are looking for a Workshop Planner t o join our Toyota team in Sharjah . As a Workshop Planner, you will allocate the technical jobs to the technicians ensuring alignment of job requirement to technical skillset in order to optimize the workshop's utilisation. You will be the main link between the frontline and the workshop and supports timely performance of assigned technical jobs to ensure timely vehicle delivery to the customer.
What you will do
- Allocate the Job to technicians based on correct category required to perform the job.
- Monitor technician planning board and Job Progress Control Board as per monthly roster and escalate any concerns to the workshop manager
- Ensure accurate/ fair distribution of jobs technicians' utilisation and efficiency targets are achieved.
- Ensure Fix It Right (FIR) Process is being followed to achieve FIR target.
- Ensure jobs allocated are closed as per the schedule
- Ensure no deviation on time clocking process, escalate as required
- Ensure vehicle on time delivery by providing the vehicle progress update to Service Advisor
Required skills to be successful
- Experience in allocating the job to technicians based on correct category required to perform the job
- 2 to 3 years' overall experience as a Workshop Controller OR Workshop Planner in the automobile dealership
- Has the ability to write technical reports'
- Strong communication skills
About the team
Reporting to the Aftersales Manager, you will working with Technicians & Service Advisor on a daily basis. You will communicate all changes that affect a vehicle to the concerned department and constantly collaborate with other internal & external departments to maximize overall business benefits.
What equips you for the role
- Diploma in Automobile / Mechanical Engineering
- Diagnostic Technician or Equivalent
- Good communication skills, both written and verbal
- UAE driving license will be an advantage.
About Al-Futtaim Automotive
A major division of the UAE-based Al-Futtaim Group of companies, Al-Futtaim Automotive is an industry leader with presence in 10 countries across the Middle East, Asia and Africa.
Our core business activities at Al-Futtaim Automotive include distribution, manufacturing, leasing and aftersales, and we are firmly established as the regional representative of some of the world's most iconic automotive brands: Toyota, Lexus, Honda, Jeep, Chrysler, Dodge, Volvo and RAM.
We are driven by a customer-centric approach, constantly pushing the boundaries on innovation, quality standards, and value-added service across our vast universe of customers - right from motoring enthusiasts to fleet operators to contractors. Our mission is to become the leader in custom-made mobility solutions by delivering nothing less than world-class omni-channel experiences.
We channel our local expertise and global trust to deliver one of the most comprehensive portfolios of mobility products and solutions, from passenger cars to SUVs, electric vehicles to high-performance motorbikes, commercial vehicles to industrial & construction equipment.
What keeps the company moving forward is a 9000-member strong team, with inspiring possibilities for growth, throughout the career path. This is Al-Futtaim Automotive and we empower talent to move forward.
ABOUT THE COMPANY
Established in the 1930's, the Al-Futtaim Group initially operated as a trading enterprise. Rapid development throughout the 1940's and 50's saw it establish itself regionally as an integrated commercial, industrial and services organisation, positioning itself one of the leading business houses in the lower Gulf region. Today, it operates collectively over 40 companies bearing the Al-Futtaim name, dominates many market segments in the UAE, and has expanded its sphere of operation to include Bahrain, Kuwait, Qatar, Oman and Egypt.
The Group comprises a diverse range of strategically positioned operating subsidiaries and associate companies, structured to give the Al-Futtaim Group the flexibility and versatility to keep ahead of local competition while keeping pace with the ever-evolving global business scenario. The Groups continued investment in world-class systems technology is clear evidence of its commitment to maintain leading edge performance and service delivery.
The success of the Al-Futtaim Group can be attributed to a business approach that combines the ability to change with the traditional values of integrity, service and social responsibility that define its core business philosophy. This, linked with the Groups belief in decentralisation, gives the heads of the operating companies a high degree of functional autonomy and authority, providing the Group with essential flexibility, and individual employees a clearly defined work culture and sense of responsibility.