JOB DESCRIPTION / ROLE
Workshop Supervisor - Al-Futtaim Automotive | Lexus
Overview of the role
We are currently looking for a technically competent and performance-driven Workshop Supervisor to work for Lexus in Dubai. You will manage and lead a team of technical people in allocating workload and managing the day-to-day operations to drive workshop performance. It requires coordinating with different departments and the distributor team to ensure the Fix It Right process is followed and vehicles are delivered on time in excellent condition.
What you will do
- Maintain good shop floor efficiency for quick and timely vehicle delivery and good profitability.
- Ensure technicians' optimum utilization, productivity, and efficiency.
- Ensure proper job distribution, control, and follow-up so that work is done correctly and as per schedule.
- Ensure quality work for enhanced customer satisfaction and retention by minimizing repeat jobs, hence increasing total workshop efficiency.
- Train and coach to improve the ability of the team members and their efficiency.
- Carry out road tests before commencing jobs to confirm the complaint and test (static and dynamic) later to confirm the effectiveness of repairs.
- Ensure strict implementation of company rules, regulations, and procedures (including warranty) within company policies.
Required skills to be successful
- Managed and led a team of technicians in allocating their workload.
- Monitored and improved workshop KPIs and efficiency.
- Ability to write technical reports.
- At least 5 years of recent experience in the automotive dealership as a Workshop Supervisor, Controller, or Foreman with a valid UAE driving license.
About the team
The role will report to the Aftersales Manager, and you will be working in a busy workshop environment wherein you will be dealing directly with Workshop Supervisors, Controllers, Foremen, and Technicians on a daily basis.
What equips you for the role
The ideal candidate for this role should possess a degree or diploma, preferably in Automobile or Mechanical Engineering or any technical certifications. You should have at least a minimum of 5 years of recent experience in an automotive dealership. You should have excellent technical knowledge and the ability to write technical reports. You should also be able to communicate effectively with strong analytical, communication, and interpersonal skills, along with administrative competence.
Candidates with experience in the automotive industry as a Foreman, Supervisor, Team Leader, or Workshop Controller are highly preferred. Having a valid UAE driving license is necessary for this role!
About Al-Futtaim Automotive
A major division of the UAE-based Al-Futtaim Group of companies, Al-Futtaim Automotive is an industry leader with a presence in 10 countries across the Middle East, Asia, and Africa. Our core business activities at Al-Futtaim Automotive include distribution, manufacturing, leasing, and aftersales, and we are firmly established as the regional representative of some of the world's most iconic automotive brands: Toyota, Lexus, Honda, Jeep, Chrysler, Dodge, Volvo, and RAM.
We are driven by a customer-centric approach, constantly pushing the boundaries on innovation, quality standards, and value-added service across our vast universe of customers - right from motoring enthusiasts to fleet operators to contractors. Our mission is to become the leader in custom-made mobility solutions by delivering nothing less than world-class omni-channel experiences.
We channel our local expertise and global trust to deliver one of the most comprehensive portfolios of mobility products and solutions, from passenger cars to SUVs, electric vehicles to high-performance motorbikes, and commercial vehicles to industrial and construction equipment.
What keeps the company moving forward is a 9000-member strong team, with inspiring possibilities for growth throughout the career path. This is Al-Futtaim Automotive, and we empower talent to move forward.
ABOUT THE COMPANY
Established in the 1930's, the Al-Futtaim Group initially operated as a trading enterprise. Rapid development throughout the 1940's and 50's saw it establish itself regionally as an integrated commercial, industrial and services organisation, positioning itself one of the leading business houses in the lower Gulf region. Today, it operates collectively over 40 companies bearing the Al-Futtaim name, dominates many market segments in the UAE, and has expanded its sphere of operation to include Bahrain, Kuwait, Qatar, Oman and Egypt.
The Group comprises a diverse range of strategically positioned operating subsidiaries and associate companies, structured to give the Al-Futtaim Group the flexibility and versatility to keep ahead of local competition while keeping pace with the ever-evolving global business scenario. The Groups continued investment in world-class systems technology is clear evidence of its commitment to maintain leading edge performance and service delivery.
The success of the Al-Futtaim Group can be attributed to a business approach that combines the ability to change with the traditional values of integrity, service and social responsibility that define its core business philosophy. This, linked with the Groups belief in decentralisation, gives the heads of the operating companies a high degree of functional autonomy and authority, providing the Group with essential flexibility, and individual employees a clearly defined work culture and sense of responsibility.
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