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Customer Support Executive

italent

Morocco

Ref: NP090-1505

Job description / Role

Employment: Full Time

Customer Support Executive (Local)

Morocco

Essential Functions: Tasks that are Fundamental to the Position

Job Responsibilities

Performs Customer Services

• Handle Inbound and Outbound local calls, inquiries and complaints from local customers in Morocco, Tunisia, Algeria and Iraq
• Responsible person to call undelivered and returned shipment in respective country
• Assist local logistic to reship those orders re-confirmed the address or given alternative shipping address in daily basis
• Informing IR of the shipment details such Airway Bill Number and/or where to collect the shipment
• To monitor the shipment locally to prevent returning the shipment
• Handle product pick up at Agent Office in respective country
• Ensuring documents are sufficient and valid in every product pick up
• To ensure proper recording on daily shipment, return shipment and stock count
• Checking and liaising with the courier, logistic in UAE for any other shipment concern
• Liaising and communicating with GSC in UAE for any other IR’s inquiries and complaints
• Ensuring all IR’s concern are promptly handled

Report(s) is Prepared

• Prepare regular report on activities, challenge(s), and achievements in daily & monthly
• Proposed solutions with action plan
• Provide updated report on the progress to management
• Other Ad hoc duties which may be assigned

Requirements

Qualifications: Educational or Experiential Requirements for the Job

• University Graduate
• At least 1-2 years customer service experience
• Flexible
• Multilingual
• Willing to work late
• Self-motivated with demonstrated flexibility & adaptability in intense situations

About the Company

italent has been around since 2012, when we saw that businesses needed better talent solutions for their employment requirements. By focusing our efforts on quality products and services that are simple-to-use and innovative, our team brings you the best results without any unexpected additional costs and unnecessary complications. Simply put, we love helping businesses find and keep the right people.

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