Mystery Shopper

Job description / Role

We are seeking detail-oriented and observant Mystery Shoppers to evaluate the customer experience across a variety of retail and service outlets in Morocco. This role involves visiting stores or engaging with services anonymously to assess service quality, compliance, and overall customer satisfaction, providing valuable insights to help businesses improve.

Responsibilities:
- Conduct anonymous visits to assigned stores or service locations to evaluate customer service and compliance with company standards.
- Observe, record, and report on specific criteria such as employee behavior, store cleanliness, product availability, and promotional displays.
- Complete detailed evaluation reports accurately and within specified deadlines.
- Maintain confidentiality about the identity and purpose of secret shopper visits.
- Provide honest and unbiased feedback to assist in improving customer experiences and operational processes.

- Strong observational skills and attention to detail.
- Excellent communication and report-writing abilities.
- Reliable and able to manage own schedule effectively to complete assignments on time.
- Discreet and able to maintain confidentiality regarding assignments.
- Basic knowledge of retail environments and customer service expectations is a plus.
- Fluency in Arabic and/or French preferred to effectively communicate and understand local contexts.

About the Company

ISC-CX is one of the world’s only full-service digital customer experience agencies. The company offers a comprehensive set of CX programs and draws from 20+ years of benchmarks. It runs global, multi-lingual, omni-channel programs that pull in a vast amount of customer data. ISC-CX then combines and correlates all this data to reveal surprising insights that a single-focus agency would never see. In short: ISC-CX has the talent, tech, and tactics you need to turn your raw customer experience data into a brand-new business-changing perspective.