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Sr. Manager Operations Planning/CS

Dragon Recruiting


Ref: RP245-702

Job description / Role

Employment: Full Time

To plan, organize, direct and control customer service operations planning necessary to effectively and efficiently manage the customer service networks (domestic, international and freight services) to achieve service level goals, including resource planning, scheduling, load balancing, intra-day operations and contingency planning, as well as the support functions necessary to the daily operations of the customer service centers.

Attractive Salary Package


Minimum Qualifications
Bachelor’s Degree/equivalent. Six (6) years professional experience in automated customer service operations including one (1) year management experience in a workforce management environment. Knowledge of long-range planning, budgeting and group productivity. Knowledge of ACD and telecommunications operations. Knowledge of computerized systems and manpower scheduling. Strong basic management, human relations and communications skill

About the Company

Dragon Recruiting is a leading international staffing and recruitment company, head-quartered in London, with further offices all over the globe. Our clients range from numerous well known UK and international businesses. We also represent a wide range of less well known clients - helping them to find staff for their businesses around the world.

As an international recruitment agency, our clients benefit from a vast network of human resource specialists who attract, cultivate and connect organisations to talent in both global and local markets. Our unrivalled

scope of services and global reach allow us to share candidates and roles across borders. With greater coverage and tools, we can ensure our clients and candidates all get the best outcome for their recruitment needs.

With experience of over 3 decades we are recruiting more than 10,000 workers annually to and from the UK, USA and the Middle East and several other Asian countries. We specialize in the placement of candidates in permanent, contract, temporary and interim positions with clients around the world.

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