Agent - Reservation and Ticketing - New Airport (Omani National)

Oman Air

Muscat, Oman

Ref: HP122-188

Job description / Role

Employment: Full Time

Agent - Reservation and Ticketing Airport Ticket Office - New Muscat Airport (For Omanis only)

- Should be fully conversant with all Oman Air customer service procedures, Ticketing Reservation system, Reservation policies and company policies and procedures.
- Issue all tickets correctly and legibly abiding to all IATA ticketing rules and regulations.
- Answer all incoming telephone calls courteously and quickly.
- Establish and maintain good working relationship with customers and agents.
- Extend all services to passengers traveling on Oman Air, in accordance to company standards.
- Work under minimum supervision under the defined guide lines.
- Quote fares.
- Ensure appropriate special services requests comments are made in Passenger Name Record (PNR).
- Adhere to all management decisions.
- Reduce reservation cost to the minimum.
- Strictly adhere to ticketing and reservation ethics.
- Adhere to Company ethics and standard at all times.
- Groom, Conduct and present in accordance with the Company’s image.
- Work in close co-operation with airport staff to minimize impact of distribution on customers.
- Other responsibilities assisted by management as and when necessary.
- Print AST and tally the same with the sales proceeds.

Requirements

Fresh Secondary School Certificate holder Higher qualification and / with specialized RO IATA course with 2 years’ work experience will be advantage.

About the Company

Oman Air, the flagship company of the Sultanate of Oman's Civil Aviation sector, commenced operations in 1993. Starting off as a regional player, Oman Air, as Oman's national carrier has witnessed rapid growth in the last 14 years. Oman Air has played a major role in making Muscat a major traffic hub in the Middle East providing a fillip to commercial, industrial and tourism activities.

As a full-fledged commercial airline of Oman, Oman Air has striven to maintain high performance standards in all aspects of its operation. The Oman International Services was established in the year 1970 & later Oman Aviation Services was founded on 1981 to extend services to the other airlines in terms of cargo handling, ground handling etc.

The Oman Air fleet consists of most modern and fuel- efficient aircraft with aesthetically designed interiors. Ultra- modern in-flight service equipment is deployed onboard to improve safety and overall performance. Investment in new technology, planning and product innovation has propelled Oman Air to the forefront of the aviation industry.

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