Airport Services Duty Officer

Qatar Airways

Oman

Ref: GP388-1552

Job description / Role

Employment: Full Time

Airport Services Duty Officer - Qatar Airways - Salalah

As the Airport Services Duty Officer, you will be responsible for the overall control of the shift as a direct representative of the Airport Services Duty Manager. You will monitor the activities of the various sections at the airport and coordinate with other areas. You will ensure punctuality and safety of all Qatar Airways operations.

Specific accountabilities include:
• Acting as a liaison between airport service providers and users and monitoring the day to day operations
• Providing input and recommendations to management to improve the effectiveness of the daily operations
• Ensuring passenger and aircraft handling practices confirm to safety and security requirements
• Managing and controlling manpower on the shift in order to optimise utilisation and to maintain staff moral and discipline
• Resolving customer problems and complaints effectively across all departments including customer relations and providing resolutions for complaint handling

Requirements

To be successful in this role, you will need a bachelor degree combined with a minimum of two years job-related experience specifically within a supervisory role for an airline or within the airport environment. You will have a solid understanding of weight and balance, ramp handling and dangerous goods regulations. You must be able to perform duties under pressure whilst maintaining the highest levels of customer service and adhering to tight deadlines.

You will need to be fluent in English and Arabic (written and oral) for this opportunity.

About the Company

Qatar Airways is proud to be one of the youngest global airlines to serve all six continents, and thanks to our customers’ response to our offerings, we are also the world’s fastest-growing airline. We connect more than 150 destinations on the map every day, with a fleet of the latest-generation aircraft, and an unrivalled level of service from our home and hub, the Five-star airport, Hamad International Airport in Doha, the State of Qatar.

Travel today involves a mix of short, medium and long-haul segments, with more people travelling than ever before. With the breadth of network coverage today, virtually no destination is unreachable. This is why the commitment to service is paramount; as our guests are travelling farther and more frequently than ever before, the experience on board is an important part of the journey itself.

Since our launch in 1997, Qatar Airways has earned many awards and accolades, becoming one of an elite group of airlines worldwide to have earned a 5-star rating by Skytrax. Voted Airline of the Year by Skytrax in 2011, 2012, 2015 and most recently in 2017, Qatar Airways has won the confidence of the travelling public. We have accomplished these goals by focusing on the details – how we run the business, and how you experience our airline.

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