Airport Services Duty Officer

Job description / Role

Airport Services Duty Officer - Qatar Airways - Muscat

As a Duty Officer, you will be lead your team to deliver exceptional customer services to our customers at the station. You will ensure customer receive the award winning 5 star service. .

Your key accountabilities include:
* Lead the team and oversee daily activities to ensure a high standard of service delivery
* Establish the team objectives and priorities ensuring these are aligned to the business
* Provide input and recommendations to improve the effectiveness of the daily operation
* Ensure all passenger and aircraft handling practices conform to safety and security measures
* Conduct spot checks to ensure adequate standards are maintained and conduct audits with the handling company
* Resolve customer complaints effectively liaising on a daily basis with all departments to provide resolution for complaint handling
* Conduct briefing sessions for the shift
* Compile a detailed station handling report
* Prepare the monthly performance audit
* Financial accountability across petty case expenditure

Requirements

You will hold Bachelor's Degree with minimum of 4 years job related experience in a supervisory level in Airline Operations/Aviation.

You will require proven knowledge and understanding of both Airport Operations and Passenger handling, . You will have comprehensive knowledge about weight and balance, ramp handling and dangerous goods regulations.

To be successful in this role, you will need to possess strong leadership skills, excellent negotiation/influencing skills as you oversee the daily operations on your shift, supporting and monitoring your colleagues, handling passengers concerns, with excellent English communication (written and spoken)

About the Company

Qatar Airways is proud to be one of the youngest global airlines to serve all six continents, and thanks to our customers’ response to our offerings, we are also the world’s fastest-growing airline. We connect more than 150 destinations on the map every day, with a fleet of the latest-generation aircraft, and an unrivalled level of service from our home and hub, the Five-star airport, Hamad International Airport in Doha, the State of Qatar.

Travel today involves a mix of short, medium and long-haul segments, with more people travelling than ever before. With the breadth of network coverage today, virtually no destination is unreachable. This is why the commitment to service is paramount; as our guests are travelling farther and more frequently than ever before, the experience on board is an important part of the journey itself.

Since our launch in 1997, Qatar Airways has earned many awards and accolades, becoming one of an elite group of airlines worldwide to have earned a 5-star rating by Skytrax. Voted Airline of the Year by Skytrax in 2011, 2012, 2015 and most recently in 2017, Qatar Airways has won the confidence of the travelling public. We have accomplished these goals by focusing on the details – how we run the business, and how you experience our airline.