Assistant Manager

Job description / Role

Summary

We are looking for an assistant F&B outlet manager who shares a passion for excellence and who infuses enthusiasm into their daily activities. This position has the opportunity to shape the guest experience by providing exceptional knowledge and service.

General mission

• To be committed and dedicate time, effort and attention to offering a food product, which in quality and presentation reflects the vision and brand personality of the hotel
• To supervise and coordinate all business activities in Buzz
• To consistently monitor F&B cost in Buzz and room service and recommend pro-active action to enhance the profitability of both outlets

Leadership

• Build teamwork and enhance the team's commitment to their work and the hotel
• Delegate appropriate responsibility to others based on their ability whilst ensuring they have sufficient authority and resources
• Achieve a record of success in recruiting, interviewing and hiring people ("getting the right person in the right job")
• Communicate the vision and brand personality to the team and ensure it is integrated in the department's business practices
• Actively and successfully train people for current assignments and future growth
• Set and communicate high performance standards
• Recognize outstanding individual performance in the department and deal with substandard performance fairly, immediately and constructively
• Ensure all employees under your supervision are scheduled in accordance with business needs

Budgeting and finance

• Prepare the annual business plan for the department
• Monitor the department's budget and proactively implement corrective action where necessary
• Control cost whilst ensuring guests get value for money

Communication

• Communicate effectively within the organization at all levels using the most appropriate communication method for the matter concerned
• Conduct regular briefings and ensure follow-up

Other

• Adjust to changes in job requirements and the hotel's operational strategies to meet business needs
• Maintain an efficient and effective administrative system
• Continue professional development by self-directed learning and participation in company sponsored training programs
• Keep abreast of developments affecting your field of expertise

Technical expertise

• Ensure all established standards of operation are implemented
• Work together with accounting to prepare and implement inventory procedures
• Ensure the correct implementation of all cash-handling procedures in the departments under your supervision
• Establish and maintain strong customer relationships and ensure repeat business
• Ensure buffet set-ups, service style, table top and overall presentation of the Buzz and room service product are in accordance with the hotel's image
• Constantly seek to profit engineer by monitoring cost of sales and implementing revenue-increasing products, programs and activities
• Work together with the food & beverage manager and marketing communications to achieve high impact exposure of Buzz in the market

Qualifications

• Previous experience in a supervisory F&B role within a luxury hotel or fine dining outlet
• Strong leadership and communication skills
• Excellent attention to detail and a passion for hospitality
• Knowledge of MICROS or similar
• Fluent in English; additional languages are a plus

About the Company

Hyatt was founded by Jay Pritzker in 1957 when he purchased the Hyatt House motel adjacent to the Los Angeles International Airport. Over the following decade, Jay Pritzker and his brother, Donald Pritzker, working together with other Pritzker family business interests, grew the company into a North American management and hotel ownership company, which became a public company in 1962. In 1968, Hyatt International was formed and subsequently became a separate public company. Hyatt Corporation and Hyatt International Corporation were taken private by the Pritzker family business interests in 1979 and 1982, respectively. On December 31, 2004, substantially all of the hospitality assets owned by Pritzker family business interests, including Hyatt Corporation and Hyatt International Corporation, were consolidated under a single entity, now Hyatt Hotels Corporation.