Job closed
Ref: GP040-353
Job description / Role
Mission/core purpose of the job:
The CNOC Manager will be responsible for ensuring all NOC processes are well adhered to by CNOC and RNOCs as per the defined KPIs and SLAs to meet our Business expectations. The role holder will also initiate problem management procedures and processes based on Incident analyses and implemented work-around resolutions.
Key Job Responsibilities:
Operational Delivery
• Ensure all NOC processes are well adhered by CNOC and RNOCs as per SOP
• Ensure all tasks that are being done by security partner and maintenance partner are conducted in line with acceptable KPIS based on the SLA as well as operational contract
• Assist Solution Manager to create and maintain required documentation (policies, standards, baselines, guidelines and procedures)
• Work closely with NOC Manager to understand and define KPI’s to meet required business expectations
• Initiate Problem Management procedures and processes based on Incident analyses and implemented work-around resolutions
• Manage change management by establishing and implementing communication plans, change Management Strategies, policy and processes as well as stakeholder Analysis and Management Plans
• Coordinate with BI, project and operation and other stakeholders to make sure sites are being updated in the official database the purpose is to ensure site data and asset are properly updated and tracked
• Responsible for managing all changes that are going to be done in NOC IT systems
• Provide daily and weekly report on change activities, site access, fuel reports and other report related to NO processes
• Be the point of contact to the customers and internal delivery teams for all network changes
• Build rapport and communicate effectively at all levels within customer and vendor organisations
• Manage use of Asset Management Systems through Change Management (Control) processes and governance procedures
• Maintain and improve the Problem Management process by working closely with the RNOC Managers, Field Supervisors and Tenants
• Create and maintain required documentation (policies, standards, baselines, guidelines and procedures)
• Conduct continuous process improvement for the Problem Management Life Cycle and Root Cause Analyses process
• Trigger Problem Management procedures and processes based on Incident analyses and implemented work-around resolutions
• Ensure daily reconciliation of Root Cause Analyses reports between us and our Customers
• Ensure timely logging and resolution of site work orders by maintenance partner
• Manage preventive maintenance and preventive maintenance audits and ensure that it is done in line with our processes and procedures
Requirements
• Degree in Electrical Engineering or IT (relevant)
• Minimum 3 years’ experience as a Network Analyst, Service Management Centre Engineer, Field Engineer or Project Engineer in a telecommunications, networking IT service management role
• Minimum 2 years’ experience in Change Management in the telecoms/tower/network environment.
Competencies/Knowledge on the following:
• Governance
• Compliance
• Networking
• Incident analyses
• Change management
• Stakeholder management
Skills:
• Attention to detail
• Culture and change champion
• Analytical thinking
• Results orientated
• Planning and organizing
• Complex problem solving
• Communication
About the Company
Globnet is a respected privately owned management consultancy that has been operating in Oman for several years and has built a strong network of contacts in the country at various levels in the public services sector.