Duty Manager - Airport Services Base Station

Job description / Role

Duty Manager - Airport Services Base Station - New Muscat Airport

General

- Ensure that designated responsibilities are executed in accordance with applicable regulations and standards of Oman Air.
- Shall comply with laws, regulations and procedures of the State of work location.
- Be familiar with the laws, regulations and procedures pertinent to the performance of the duties.
- Accountable and responsible to execute quality responsibilities in accordance with Quality Assurance Operations Manual
- Accountable and responsible to execute safety responsibilities in accordance with Safety Management Systems Manual.
- Comply with Safety and Security regulations.
- Ensure company memo’s, airline manuals, are regularly read to update current procedures and regulations.
- Carry out duties on all areas of passenger services section as directed by superiors.
- Working detail guidelines will be provided where applicable.

Operational

- Coordinate with Airport Services Manager on ongoing action plane for service improvements; adapt all possible methods to achieve- exceed the set up targets.
- Ensure all passengers are handled in correct manner and provide personalized service to high yield passenger as well as for any special service required for economy class passengers.
- Implement action plan for delayed flight and accomplish all necessary steps in accordance with the laid-down procedure and ensure maximum attention and care provided to all passengers.
- Monitor lounge service, ensure of cleanliness adequate magazine, newspaper and refreshments.
- Adapt instructive guidelines for oversold flight in shift basis in line with the action plan- over-sale, brief of all staff under his direction and coordination with GHA for implementation.
- Ensure delayed, denied boarding and STPC passengers are provided with acceptable standard accommodation.
- Investigate passenger complaint and prepare report to ASM for further assessment and action.
- Ensure all laid down procedures- regulations- standards affecting passenger, ramp, baggage, cargo weight and balance are maintained.
- Ensure major potential problem areas are identified and action taken to rectify.
- Ensure close liaison with Catering- Engineering in all areas affecting Passenger Services.
- Ensure Oman Air’s marketing interests are safeguarded at all times.
- Ensure that staffs on shift wear company uniform to the required standard, meat appearance and grooming.
- Ensure timely delivery of arrival baggage in the baggage reclaim area. Investigate any deviation from the set up standards Monitors handling activities of ramp duties, with special emphasis on cabin cleaning.
- Ensure a high standards of safety and security for staff, passengers, baggage, cargo, mail aircraft and company property.
- Ensure safeguard of flight revenue documents and prompt dispatch to head office as per the laid-down procedure.
- Ensure all discrepancies are reported in the Flight Handling Report (FHR) and make ASM aware of corrective action taken along with recommendation to prevent recurrence.
- Ensure that company regulations are followed with regard to lost-found-damage baggage and that the time factor in this connection is not exceeded.
- Conduct periodical Local Performance Checks (LPC).
- Deputize for ASM in his absences as appropriate.

Requirements

Bachelor degree in related discipline with 06 years of relevant experience preferably with airline experience on Airport Operations

OR Two years college Diploma in related discipline with 08 years of relevant experience preferably in Ground Handling

OR Specialize certificate/ license in related discipline with Secondary School certificate and having 12 years of WY / Aviation experience in similar functions.

About the Company

Oman Air, the flagship company of the Sultanate of Oman's Civil Aviation sector, commenced operations in 1993. Starting off as a regional player, Oman Air, as Oman's national carrier has witnessed rapid growth in the last 14 years. Oman Air has played a major role in making Muscat a major traffic hub in the Middle East providing a fillip to commercial, industrial and tourism activities.

As a full-fledged commercial airline of Oman, Oman Air has striven to maintain high performance standards in all aspects of its operation. The Oman International Services was established in the year 1970 & later Oman Aviation Services was founded on 1981 to extend services to the other airlines in terms of cargo handling, ground handling etc.

The Oman Air fleet consists of most modern and fuel- efficient aircraft with aesthetically designed interiors. Ultra- modern in-flight service equipment is deployed onboard to improve safety and overall performance. Investment in new technology, planning and product innovation has propelled Oman Air to the forefront of the aviation industry.