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Job description / Role
Operational
- Responsible for the management of the activities taking place within a shift in ground operation, overseeing all key decisions and communication processes to ensure effective operation.
- Monitor, maintain and oversee entire GOCC main activities covering: VHF communication, NOTAM-MET warning, VIP MVT, flight movement tracking, communications internally and externally; manage emergencies; OTP and KPIs monitoring for all arrivals-departure; etc.
- Ensure resource are available to meet the operation requirements.
- Coordinate daily flights activities between all Operating Departments and other stockholders at Muscat Airport.
- Monitor and ensure On Time Performance (OTP) and other KPIs target are met.
- Ensure daily flight activity logs are accurate for proper invoicing.
- Maintain close and effective business relationships with customer, and various control authorities such as Airport Management, Customs, and Immigration.
- Communicate with all levels of management, customers and other stakeholders in a timely and accurate manner to insure that the flow of services to the customer airlines is efficient and effective.
- Monitor and ensure On Time Performance (OTP) and other KPIs target are met.
- Ensure daily flight activity logs are accurate for proper invoicing.
- Maintain close and effective business relationships with customer, and various control authorities such as Airport Management, Customs, and Immigration
- Assures all employees comply with company rules and procedures and other authority requirements
- Ensure every customer flight is under operational control and service level are achieved with quality service.
- Act on incoming communication relating to operation requirements and follow up action as required and co-ordinate with other sections.
- Serve as a focal point of contact in an event of Emergency and responsible to disseminate nature of emergency to the key personnel and senior management team.
- Manager the GOCC during disruption and represent the company during crisis and abnormalities.
- Apply for over flight-landing permission through DGCA upon carriers request
- Keep all operational manuals-Aeronautical Information Publications relating to operations in Oman up to date
- Inform carriers of known projects affecting the operational projects
- Maintain a high standard of discipline among staff.
- Forward activity report to the management to cover important event during the shift and carry out proper record and briefing during hand over and take over
- Raise statistical records and reports as required by the management
- Conduct disciplinary or discrepancy issues related to the section and raise reports to the management.
- Maintain adequate stock of stationary and safeguard all WY property
General
- Comply with safety and security regulations.
- Ensure company memo’s ,airline manuals, are regularly read to update current procedures and regulations
- Carry out duties on all areas of GOCC section as directed by MGOCC
- Working detail guidelines will be provided where applicable.
- Deputize MGOCC when required.
Requirements
- Bachelor degree in an related discipline with 6 years of relevant experience
- OR Two years college diploma in an related discipline with 10 years of relevant experience IATA certificate for station management Flight Dispatcher License Preferably
About the Company
Oman Air, the flagship company of the Sultanate of Oman's Civil Aviation sector, commenced operations in 1993. Starting off as a regional player, Oman Air, as Oman's national carrier has witnessed rapid growth in the last 14 years. Oman Air has played a major role in making Muscat a major traffic hub in the Middle East providing a fillip to commercial, industrial and tourism activities.
As a full-fledged commercial airline of Oman, Oman Air has striven to maintain high performance standards in all aspects of its operation. The Oman International Services was established in the year 1970 & later Oman Aviation Services was founded on 1981 to extend services to the other airlines in terms of cargo handling, ground handling etc.
The Oman Air fleet consists of most modern and fuel- efficient aircraft with aesthetically designed interiors. Ultra- modern in-flight service equipment is deployed onboard to improve safety and overall performance. Investment in new technology, planning and product innovation has propelled Oman Air to the forefront of the aviation industry.