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Expert - ICT Propsotion Solutions Manager (6 Month Contract)

Ooredoo Group

Muscat, Oman

Ref: OP853-107

Job description / Role

Ooredoo Oman Family Member:

As the Expert- ICT Propsotion Solutions Manager you will responsible for the development, launch and management of all b2b partner products and their full lifecycle. Apart of from that it's required to lead and manage a team of product managers, and manage partners' relationships, find new ICT partnership and tender opportunities that will eventually drive the final revenue results.

Core Responsibilities:

You will be responsible of the following:

- Develop ICT solutions for business customers with the objective to deliver revenue targets and achieve great customer experience
- Maintain and control detailed specifications for ICT solutions
- Build high level business cases for each new solution concept
- Work with marketing peers & partners to develop products and propositions
- Work with partner & internal teams to generate internal/external processes
- Work with the procurement and technical organisation in order to develop RFPs and manage the RFP process required for new solutions or JVs (SW/HW/Service)
- Administrate the implementation of solutions between Products, Proposition & Partner which touches network and IT, customer service, etc, to ensure on time readiness
- Have an updated knowledge on customer demands, competitor initiatives, and ICT market development
- Work closely with sales, bid management, and the customer to close deals
- Identify right partners to fulfill current customer requirements or potential future solutions
- Form strategic alliances, partner service agreements ensuring highest customer experience, internal alignment and back to back SLAs
- Monitor partners performance and run periodic governance meeting with executive report to ICT & B2B Management
- Insuring partners payments are processed on time and their contract are active
- Manage the relationships with partners, assure their adherence to SLAs and take disciplinary actions when required
- Own the on boarding and offloading or partners or partner based products by aligning with marketing teams
- Action the agreed Cloud and ICT roadmap ensuring internal alignment
- Find right SaaS/ICT solution from existing or new partners keeping business needs and company's interest the main factors
- Join proposition & products in drive SaaS/ICT concepts through the B2B management, legal and regulatory, procurement and technology in order to obtain the necessary approvals for smooth implementations
- Provide right input to Pricing in order to have competitive service, keeping partner margins
- Shadow the team in coordinating the implementation of products between the different technical and commercial units (IT, Network, CS, ISM, Regulatory & Legal)
- Monitor SaaS evolution, ensure latest versions are available to Ooredoo customers with proper GTM comms in place
- Ensure the availability of all internal service documentation, such as product descriptions, SLAs and product presentation materials
- Ensure the delivery of sales, pre-sales and customer service training related to mobile products prior to launch by marketing peers
- Ensure that a comprehensive set of business rules, activation forms, welcome packs, price and product sheets, FAQ etc. are available in due time for launch across the full product portfolio for all segments and both existing and new offerings
- Assure all documentation is stored in shared locations easily accessible by all team members and are periodically updated


The Person:

You should have a minimum of 6 years working experience within an IT or Telecommunications business is essential, 3 years specific commercial B2B experience within ICT preferred, understanding and experience of ICT Solutions, Product life cycle across a broad range of segments within the B2B area, knowledge of relevant technologies Internet, Cloud IaaS, SaaS, PaaS, Good financial background and ability of developing forecasts and business cases, MS Office proficiency, with good presentation, analysis and concept developing skills Fluent in English (written and spoken); Arabic skills a plus with a university degree (E-Commerce, IT, Business).

Skills Required:

- ICT Solution Development
- Project, Team & Partner Management
- Customer orientation and analytical skills
- Business cases
- Communicating effectively.
- Planning and Organizing
- Results oriented
- Detail and quality conscious
- Teamwork
- Customer focused
- Financial acumen

Note: you will be required to attach the following:

- Resume / cv

About the Company

We are a leading international communications company delivering mobile, fixed, broadband internet, and corporate managed services tailored to the needs of consumers and businesses across markets in the Middle East, North Africa and Southeast Asia. As a community-focused company, we are guided by our vision of enriching peoples lives and our belief that we can stimulate human growth by leveraging communications to help people achieve their full potential.

Formerly known as Qtel Group, we have a customer base of 92.9 million and reported revenues of USD 9.3 billion in 2012.

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