Food And Beverage Hostess

Oman

Posted
Ref: RP118-3349

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Job description / Role

Job Type
Full Time

Job Location
Oman

Nationality
Any Nationality

Salary
Not Specified

Gender
Not Specified

Arabic Fluency
Not Specified

Job Function
Catering, Food Services & Restaurants

Company Industry
Travel, Hotel & Tourism

Summary

Alila means "Surprise" in Sanskrit, which suitably describes the refreshing character of our properties and the reaction of our guests when they stay with us.

Our purpose

We care for people so they can be their best.

Care comes from a place of empathy and authentic human connection. We do this by truly seeing people and getting to know them as unique individuals, so we can design and deliver personal experiences. We want to make a difference in the lives of all those we touch: colleagues, guests, owners, operators, community members, and shareholders. Being your best is about being your authentic self in each moment - engaged, fulfilled, and ready to take on the world.

Brand target

Well-traveled guests seeking reflection and impactful connections.

Brand promise

To craft rare and intimate experiences.

Brand principles

Contemporary expression of centuries-old traditions

Authentic experiences on the road less traveled

Sustainable, community-enriching mindset

World-class service from local experts

Guests need

To relax, recharge, and re-energize.

Property tier

Luxury.

Portfolio

Boundless.

Financial accountability

Can operate the cashier system as per the company standards

Operate the POS system as per the company policy (no access to void and manager reports)

Conditions of work

Work in a variety of food & beverage environments including indoor and outdoor conditions, as well as exposure to smoky environments and harsh variations in weather conditions

Some heavy lifting may be required while on duty

Role overview

Makes sure that the guests feel always at ease and find everything to their taste

Provides guests with a friendly, competent and top quality service ensuring maximum guest satisfaction in a manner consistent with house standards

To be honest and reliable

Co-operates with the rest of the team for a smooth operation

Has a good knowledge of the food and beverages served in the restaurant/bar

Serves food and beverages to guests according to the sequence of service learnt during training

Performs various incidental duties to increase guest's enjoyment and facilitate a smooth overall operation of the dining room

Greets the guest with a warm smile and by name if possible

Maintains an efficient workflow by adhering to the sequence of service and all time frames and standards detailed in relevant SOPs in the F&B standards manual

Should be flexible and ready to work any shift given as per the requirement of the outlet and business needs

Main duties

To understand and strictly adhere to the rules & regulations established in the employees handbook and the hotel's policy on fire, hygiene, health and safety

To report for duty punctually, wearing the correct uniform and name tag at all times

To attend and contribute to all staff meetings, departmental and hotel trainings scheduled and other related activities

To respond to any changes in the restaurant function as instructed by the hotel

To project at all times a positive and motivated attitude and exercise self-control

To work split shifts as and when required

To be available to be cross trained in any other department of the hotel

Identify and anticipate guest needs and expectations correctly, including those with special needs, and provide appropriate products, services or information

Meet all needs and requests of guests within acceptable enterprise timeframes

Identify and take all opportunities to enhance the quality of service

Recognize guests dissatisfaction promptly and take action to resolve the situation according to individual level of responsibility and guest feedback/complaint procedures SOP

Offer assistance to colleagues when required, to ensure designated work goals are met

Demonstrate trust, support and respect towards team members in day-to-day work activities

Conduct communication with guests and colleagues in a polite, professional and friendly manner

Practice high standards of personal presentation in accordance with grooming & presentation standards

Seek assistance from other team members, supervisors and managers when required

Provide the perfect service experience for every guest. Ensure that guest feels important and welcome in the restaurant

Always follow the hygiene standard, anti COVID-19 measures and policies

All team members (male/female) must be able to carry tray for food and beverage, including clearance

Operational duties

Awareness and sensitivity to the concept of luxury and quality

Address special guest preferences recorded in guest history profiles

Ensure hostess team provide quality service to the guests by responding to requests promptly, efficiently and courteously during and throughout the guest's experience

Identify and anticipate customer needs and expectations correctly, including those with special needs, and provide appropriate products, services or information

Identify and take all opportunities to enhance the quality of service

Ensures hostess desk/door is manned at all times so that all customers receive a friendly & prompt welcome

Schedule dining reservations and arranges parties or special services for customers according to the restaurant reservations SOP

Knowledgeable of all in-house services as well as local information and be able to assist guests when questioned

Has a working knowledge of the dining room layout, table numbers, stations and colleagues working during each shift

Thorough knowledge of the menu to answer any questions the guests may have and should inform guests of any specials at time of seating

Immediately shares guest name to relevant service staff directly after seating

Responsible for the collection and input of any relevant guest history in profile

To be entirely flexible and adapt to rotate within the different sub departments of the food & beverage division or any other department of the hotel as assigned

To perform all duties and tasks when rotated or assigned to another department as per master task list for that department

To ensure that the place of work and surrounding area is kept clean, disinfected and organized at all times

To monitor operating supplies and reduce spoilage and wastage

Answers telephone within 3 rings using the standard script

Review the notice board and outlet briefing sheets on a daily basis to be well informed of events, arrivals, information, sold-out items, daily specials and any other information that may be relevant to the job

Ensures that all menus, beverage lists and dock presenters are clean and in top condition in the restaurant area

To handle guest enquiries in a courteous and efficient manner and report guest complaints or problems to supervisors if no immediate solution can be found and assure follow up with guests

Suggest to manager or supervisor any training needed to enhance performance

Perform side duties including folding napkins, rolling silverware, cleaning trays, restocking shelves, filling ice bins, cleaning and breaking down service area, using cleaning compounds, and other duties as required

Report any possible theft or misuse of the property immediately to a member of management

Carry out any other reasonable duties as assigned by the outlet supervisor, outlet manager, F&B manager, chef de cuisine or senior management

Actively collecting and sharing any guests preferences regarding their stay and their dining experiences

To handle guest allergies in professional and courteous manner with immediate reporting to F&B manager, chef de cuisine and chef and beverage director

Qualifications

At least 2 years minimum experience in food & beverage.

About the Company

Hyatt was founded by Jay Pritzker in 1957 when he purchased the Hyatt House motel adjacent to the Los Angeles International Airport. Over the following decade, Jay Pritzker and his brother, Donald Pritzker, working together with other Pritzker family business interests, grew the company into a North American management and hotel ownership company, which became a public company in 1962. In 1968, Hyatt International was formed and subsequently became a separate public company. Hyatt Corporation and Hyatt International Corporation were taken private by the Pritzker family business interests in 1979 and 1982, respectively. On December 31, 2004, substantially all of the hospitality assets owned by Pritzker family business interests, including Hyatt Corporation and Hyatt International Corporation, were consolidated under a single entity, now Hyatt Hotels Corporation.

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