Head - Change Management

Job description / Role

Reporting to the DGM – Service Excellence Center, you will be responsible for designing and deliver improved Processes across a broad range of Operations activities, to improve Customer Experience and TATs, increase Efficiency and Productivity, lower Operational Losses and ensure Compliance with Regulatory and Internal requirements.

Responsibilities:

• Key stakeholder in major bank wide projects initiated by business. Representation in such Project Teams to ensure that Operational impact on Branches and Central Operations is handled and managed smoothly.
• Initiate New Projects within Operations, identify and select Vendors, define the Project Scope, plan, manage and oversee the implementation aspects.
• Manage and facilitate roll out of New Products and Services proposed by Consumer Banking units from an Operational and IT perspective.
• Assist various Teams in Central Operations to analyze the current process and advice / implement Change for achieving Automation, Process Improvements and SLA/Productivity Measurements and Improvements.
• Single Point of Contact for initiating / approving all System related Changes impacting Retail Operations and Central Operations.
• Liaise with Consumer Banking depts., and Branches to gather, prioritize and direct appropriate changes in the Core Banking System.
• Conduct routine Flag Meetings with IT for all Operations related issues to assess the progress, prioritize and advice course correction on issues under resolution with IT.
• Manage and oversee all Operations related Changes made in the Core Banking System, conduct UAT and sign off for deployment.
• To work in close co-ordination with the IT Dept. on all the day to day Technology issues related to Operational activities.
• To work jointly with IT Dept. for selection and implementation of New Systems in the Bank relating to Business Divisions supported by the Operations function in terms of designing functionalities, UAT, Operational procedures, roll out, training, post implementation support, etc.
• Develop proper Operating Policies and Procedures for all Business Transactions clearly defining the roles and responsibilities of the Staff involved in the process.
• Advice Branches and various depts. about New Products, New Processes and Enhancements made in the System by way of Memo or Ops Advice on a routine basis.

Requirements

• A Retail Banking Operations Specialist having a broad range of experience of 15 years in Operations of a Retail bank, including areas like Reconciliation
• MBA Holder preferred.
• Good knowledge of MS Office and Banking Systems in experience terms of selection, implementation of new IT Systems and Project Management skills.
• Exposure to Process Improvement Methodologies like Six Sigma
• Exposure to Newer Technologies like Robotic Process Automation, Artificial Intelligence to embed the same in Operations Processes
• Self-starter and ability to multitask
• Good communication skills (both oral and written) for effective communication
• Systematic and Methodical approach to work
• Ability to work under stress and meet deadlines
• Takes self-initiative and manages task independently
• Open to any Expats willing to relocate to Oman
• Competitive Salary package negotiable – Tax Free.

If suitable and interested in this excellent opportunity, please forward updated CV’s in word.doc format for review. Alternatively, should you know anyone suitable and interested, please kindly refer across. Shortlisted candidates will be contacted within 5-7 working days.

About the Company

Global Bankers Search & Selection Ltd provides specialist recruitment services to Clients in the Banking and Financial Services sector. We work with a diverse range of Organisations and have an excellent track-record of identifying and attracting high-calibre, mid senior executive level Candidates based globally for Permanent, Interim and Contract positions. We also offer a comprehensive, bespoke Search and Selection and Mapping Service.

Our Consultants are experienced professionals with an in-depth knowledge of the industry, so they fully understand the kinds of challenges you face. Our searches span the UK / GCC / MENA / Far East / Asia Pacific Regions. Our network of contacts includes talented professionals within, but not limited to, the following specialisms:

     Finance & Accounting
     Investment Banking / Investment Management
     Retail Banking
     Islamic Banking
     Corporate & Commercial Banking
     Private Banking & Wealth Management 
     Treasury 
     IT into Finance
     HR into Banking & Finance
     Mortgage & Secured Loans Brokerages 
     Lenders & Packagers