Head of Card Operations

Job description / Role

Reporting to the Head of Card Services, you will manage the and manage Card Operations in the bank covering both credit and debit cards including Card Production/Issuance, Settlement & Chargeback Units.

Responsibilities:

• Day to day running of Card Operations including Card Production/Issuance, Settlement and Chargeback.
• Ensure the above is done in a timely manner to meet the customer SLAs and avoid any operational losses arising from delays/ errors in processing.
• Set up Internal Controls and Reconciliation to ensure that processing is done in a timely manner.
• Ensure that appropriate Operational Procedures/Policies are documented and approved periodically by the appropriate Authority.
• Maintain relevant MIS and report in a periodic basis.
• Coordinate with Cards Business and IT to ensure that all changes required to introduce New Cards, etc are done in a timely and cost effective manner.
• Ensure that all Visa/ MasterCard/ CBO/ other Scheme Rules for Chargebacks and Settlements are tracked and implemented in a timely and cost effective manner.
• Lead for Cards Operations, any major Change Project impacting the Area. Support the Cards Project Team in other Cards related Projects.
• Ensure Compliance (Internal, Regulator and Visa/ MasterCard) and Audit requirements are met.
• Develop Omani staff and transfer expert knowledge to them.

Requirements

• MBA or equivalent
• Seeking 10-15 years in Card Operations, preferably Heading the Function in a Small/Large Bank or at least as No.2 in a Large Bank
• Expert in requirements of Visa, MasterCard and other Schemas
• Self starter and ability to multitask
• Good communication skills (both oral and written) for effective communication
• Systematic and methodical approach to work
• Ability to work under stress and meet deadlines
• Experience with Systems like Prime, S1 (Postilion) a plus
• Experience of selecting and implementing Cards Systems
• Open to Expats willing to relocate to Oman
• Competitive Salary package negotiable – Tax Free.

If suitable and interested in this excellent opportunity, please forward updated CV’s in word.doc format online for review. Alternatively, should you know anyone suitable and interested, please kindly refer across. Shortlisted candidates will be contacted within 5-7 working days.

About the Company

Global Bankers Search & Selection Ltd provides specialist recruitment services to Clients in the Banking and Financial Services sector. We work with a diverse range of Organisations and have an excellent track-record of identifying and attracting high-calibre, mid senior executive level Candidates based globally for Permanent, Interim and Contract positions. We also offer a comprehensive, bespoke Search and Selection and Mapping Service.

Our Consultants are experienced professionals with an in-depth knowledge of the industry, so they fully understand the kinds of challenges you face. Our searches span the UK / GCC / MENA / Far East / Asia Pacific Regions. Our network of contacts includes talented professionals within, but not limited to, the following specialisms:

     Finance & Accounting
     Investment Banking / Investment Management
     Retail Banking
     Islamic Banking
     Corporate & Commercial Banking
     Private Banking & Wealth Management 
     Treasury 
     IT into Finance
     HR into Banking & Finance
     Mortgage & Secured Loans Brokerages 
     Lenders & Packagers