IT Specialist - Omani National

Job description / Role

The OSS Technology Specialist provides technical support, guidance and consultation associated with products supported and services provided by OSS/IT Services. This individual provides meaningful contributions to team efforts to enhance departmental effectiveness; acts creatively to prioritize tasks; interprets information; and applies technical knowledge to satisfy end user and firm objectives. This professional anticipates technology support issues, and creates solutions with appropriate consultation.

The OSS Technology Specialist:

• Assists with the deployment of hardware and software to end users (including the installation, configuration and testing of more complex firm hardware)
• Assists with or coordinates the repair of end user hardware and the reinstallation of software as necessary to resolve incidents
• Resolves complex incidents associated with firm standard end user software and hardware, including mobile/hand-held technologies Identify sources and trends of technical incidents to prevent future occurrences.
• Acts as a lead to less experienced specialists
• Provides after-hours service for escalated issues from the Service Desk or supervisor
• Performs asset management activities (procurement, receipt, inventory, tracking, distribution, etc) in accordance with firm policy and IT Service process
• Operates as “remote hands” for other IT functions, such as Telecommunications and Hosting
• Anticipates technology support issues, and acts creatively to prioritize tasks, interpret information, and apply technical knowledge to facilitate the development and implementation of technical and business solutions to complex end user technology needs and issues
• Works independently on small projects. Assesses the special needs of local area offices and engagements, and responds appropriately
• Documents and tracks the status of inquiries, coordinates appropriate responses, and follows up to ensure end user satisfaction
• Maintains a thorough understanding of IT Services organization and service offerings in order to identify how best to address end user technology needs and incidents
• Understands the Firm’s business and organization sufficiently to anticipate and resolve end user technology issues that affect productivity of Firm personnel
• Performs technical induction for new joiners and Trainings for business and internal team

Requirements

Job requirements

Experience/Skill requirements

• Bachelor’s degree (Technical)
• 5 to 8 years of relevant experience
• Broad knowledge of/experience in end user computing and PC Workstation-based applications and hardware
• Extensive technical expertise in end-user software and hardware
• The ability to work on multiple projects simultaneously in a fast-paced, high-energy environment
• Exceptional interpersonal, communication, organizational, and project management skills
• Excellent customer service attitude
• Able to work effectively with all levels of end users and IT personnel Analytical/Decision making responsibilities
• Strong analytical skills are required to address end-user incidents escalated from the service desk or offered by end user on walk-up issues
• Under supervision addresses issues affecting users within the supported geography This role receives oversight from a supervisor and is expected to work independently, including operating as the sole technical support in an office

Required technical certification

• MCITP or MCSA / CCNA

About the Company

EY is a global leader in assurance, tax, transaction and advisory services. The insights and quality services we deliver help build trust and confidence in the capital markets and in economies the world over. We develop outstanding leaders who team to deliver on our promises to all of our stakeholders. In so doing, we play a critical role in building a better working world for our people, for our clients and for our communities.

EY refers to the global organization, and may refer to one or more, of the member firms of Ernst & Young Global Limited, each of which is a separate legal entity. Ernst & Young Global Limited, a UK company limited by guarantee, does not provide services to clients. Information about how EY collects and uses personal data and a description of the rights individuals have under data protection legislation are available on our site.

The MENA practice of EY has been operating in the region since 1923. For over 95 years, we have grown to over 7,500 people united across 21 offices and 16 countries, sharing the same values and an unwavering commitment to quality. As an organization, we continue to develop outstanding leaders who deliver exceptional services to our clients and who contribute to our communities. We are proud of our accomplishments over the years, reaffirming our position as the largest and most established professional services organization in the region