IT Support Specialist

beIN Media Group

Oman

Ref: QP083-07

Job description / Role

Employment: Full Time

IT Support Specialist (Oman)

- Provide standard Windows-based Technical Support to end users.
- Assist users in accessing and resolving desktop computers, IP telephone, hardware and software problems.
- Work with other teams as required to identify and report problems, find incident fixes and validate enhancement requests.
- Entity, research, resolve and troubleshoot end users computer problems using remote desktop access.
- Generate daily/weekly reports.
- Work cooperatively with team members and the superiors with positive attitude.
- Maintain record of changes to instructions and keep team members informed.
- Have the ability to take full ownership and control of an issue without supervision, to develop and maintain excellent relationships with all our end users and colleagues, and to help in continuously improving the support service to maintain a high level of end user satisfaction.

Requirements

- Bachelor\'s degree in Computer, Engineering or a related discipline.
- Certificate in Microsoft (MCSE/MCTS) and Cloud Computing Technologies is preferred
- Citrix, AIX, Storage or Server management Certification is preferred
- ITIL Foundation
- Minimum 2-year experience in hardware, software & network support & service.
- Minimum 2 years of experience in IT domain, IT Systems Administration in mid-to-large enterprise preferred or any similar role.
- Intermediate-level experience using Microsoft Word, Excel, and Outlook and Adobe Acrobat Writer.
- Proficient in most common desktop software products.
- Should be dynamic and update his knowledge of hardware, software & network continuously through further reading and Contractor organized courses.
- Experienced in diagnosing and solving computer related problems (hardware and software)
- Excellent written and spoken Arabic, English and Turkish language is a plus.
- Excellent communication skills (both oral and written)
- Good interpersonal skills and an amicable disposition.
- Excellent documentation and report authoring skills.

Knowledge:
- Business Process development and re-engineering
- Regulations and policies
- Broadcast technology knowledge is a plus
- Virtualization Platform
- Data Canter and Disaster Recovery is a plus
- Web Infrastructure and Technologies
- Operating System: Windows 2008, 2012, Linux, AIX
- Virtualization Platforms: HyperV, Citrix, Virtual Desktop
- Cloud Platforms
- Microsoft Exchange, SQL, Oracle
- Management of Storage, Storage and Blade Servers.

About the Company

beIN MEDIA GROUP LLC was incorporated in January 2014 and became the official owner of the global sports network, beIN Sports. The Chairman and Chief Executive Officer of beIN Media Group is Nasser Al-Khelafi. The company is a Private Institution for Public Benefit by as established by the Emir of Qatar in 2013 under Qatari Sports Investments which is operated by Al Jazeera Media Network.

beIN Sports as a brand was first launched in June 2012 in France. On 31 December 2013, Al Jazeera Sport was spun off from Al Jazeera Media Network and also rebranded as BeIN Sports.beIN SPORTS has 34 channels worldwide including 6 HD channels and broadcasts across the Middle East, North Africa, Europe, North America and Asia Pacific.

The strategy, aside from building the beIN premium sports network, is to develop the group's ambitions in sports and entertainment in production, distribution and digital media sectors.

In October 2014, it was announced that beIN Media Group had agreed to acquire pay-TV sports channel Setanta Sports Australia, with Setanta being rebranded as beIN Sports Australia.

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IT Support Engineer salaries in Oman

Average monthly compensation
OMR 550

Breakdown available for industries, cities and years of experience