Job closed
Job description / Role
- Work closely with Officer Quality Assurance & Control to ensure standards are set, and feedback from the Quality Control Analyst are reviewed and evaluated accordingly.
- Develop lines of communications with departments and individuals required to ensure company standards are met.
- Conduct scheduled inspection flights to evaluate the service standards, crew knowledge and behavior.
- Participate in in-flight service trials for new services and procedures for current fleet and other aircraft types as and when required
- Responsible for preparing monthly inspection roster for the Quality Assurance team.
- Conduct line checks and standardization checks when needed to ensure company standards are met.
- Arrange for regular meetings with the Quality Assurance team to ensure consistency in following the guidelines of auditing are maintained as planned and encourage suggestions.
- Review all the documents and reports generated by Officer Quality Assurance & Control and address it to the concerned departments to ensure immediate corrective action.
- Provide the necessary administrative support to facilitate any inspection arrangements.
- Arrange for regular presentations on quarter yearly basis, providing statistical graphic reports to the higher management to highlight on the current status of service standard.
- Stay up to date on industry practices products by conducting periodic research to compare and analyze the service offered by our competitors.
- Plan and conduct development workshops with the Quality Control Team regarding the implementation of new or revised quality control procedures.
- Ensuring that customer requirements and expectations have been accurately identified and that the organization is meeting or exceeding customer expectations.
- Maintain high level of knowledge in Company Policies and Procedures, DGSAS regulations, Operations Specifications
- Update policies and procedures as required.
- Undertake any other duties required by Senior Manager In-Flight Services.
Requirements
- Bachelor Degree in related discipline having 8 years of relevant work experience preferably in the aviation industry of which 3 years in a Managerial position.
- Master degree in the related filed / discipline will be advantage.
About the Company
Oman Air, the flagship company of the Sultanate of Oman's Civil Aviation sector, commenced operations in 1993. Starting off as a regional player, Oman Air, as Oman's national carrier has witnessed rapid growth in the last 14 years. Oman Air has played a major role in making Muscat a major traffic hub in the Middle East providing a fillip to commercial, industrial and tourism activities.
As a full-fledged commercial airline of Oman, Oman Air has striven to maintain high performance standards in all aspects of its operation. The Oman International Services was established in the year 1970 & later Oman Aviation Services was founded on 1981 to extend services to the other airlines in terms of cargo handling, ground handling etc.
The Oman Air fleet consists of most modern and fuel- efficient aircraft with aesthetically designed interiors. Ultra- modern in-flight service equipment is deployed onboard to improve safety and overall performance. Investment in new technology, planning and product innovation has propelled Oman Air to the forefront of the aviation industry.