Network Quality & Service Monitoring Engineer (Omani or GCC National)

Ooredoo Group

Muscat, Oman

Posted
Ref: OP853-373

Job description / Role

Employment: Full Time

Department Purpose:

- Ensure the quality and performance of network nodes and services.
- Define the OSS strategy in terms of service monitoring (SQM/CEM)
- Define E2E KPIs, objectives and guidelines for network quality and service monitoring and to truck those elements.
- Provide trends analysis, intelligent reports and consensus action plans to management and concerned stakeholders.
- Testing and evaluating the new CPEs.

Role Purpose:

- The Network Quality & Service monitoring team works on defining the main KPIs for network and service quality and tracking those KPIs provide trends analysis and action plans to management.
- This covers different services in voice and Data technologies like 2G/3G/4G TDD&FDD ,5G radio, CS Core, PS Core, transmission, VAS, IGW etc monitor End to End network elements and services.
- Defining End to End service KPIs to be monitored from network and customer perception (For both Mobile& Fix) to support management with high level network/services status

Requirements

The Person:

Education Level ( Minimum / Preferred):

- Bachelor Degree in Telecommunications/Data Analyst engineer/Data Science or related fields

Required Experience and Knowledge to be able to do the job ( Minimum / Preferred):

- Good Background in Mobile and Fixed technologies and related topologies and interfaces
- A strong understanding of mobile industry trends and services
- Business sense to make cost vs. technology trade-offs

Professional Qualification / Certification requirements:

- Valid driver's license and good driving skills.
- Network certification

Job specific technical skills

- Sound knowledge in conducting test analysis and defining business key performance indicators (KPIs)
- Demonstrates flexibility and creativity to adopt processes to meet changing business needs
- Ability to look at things through a wide lens, and a strong initiative to take the lead in removing road blocks
- Team Work & Co-operation
- Demonstrate positive attitude and high level of energy
- Ability to think creatively and solve problems
- Excellent interpersonal, analytical, written and verbal communication, and presentation skills
- Organizational Commitment

Behavioral skills

- Communicating Effectively
- Attention to Detail
- Planning & Organizing
- Results Orientation
- Knowledge of latest technologies and trends in Telecommunications industry

KPI:

Benchmarking

- Supporting the Sr. Engineer to benchmark the KPIs with key operators specially in Ooredoo Group on Network and services quality and ensure methodology are reviewed frequently taken into account best practices and company objectives

Validating

- Validate network quality & capacity and produce assessment in any deviation on them.
- Study impact of pro motion and change to capacity KPI.

Strategy Support

- Understanding and Supporting the organization's business objectives and long term strategy.
- It involves analysing row data which is supplied by operation to update and highlight any change in network performance (CS, PS, VAS, RAN, & PSTN) to planning and other teams.
- In addition, recommend to planning and marketing what is required to increase company's profit based on customer's behaviours.

Monitoring Tools

- Utilizing the tools to have full visibilities as End to End and producing professional reports

Technical know-how

- Learning and developing technical skills covering End to End Monitoring for Mobile& Fix to improve customer perception quality and service reporting

Project planning

- Participate in project teams to address problems that are having an immediate and negative impact on the organization

Vendor

- Dealing with different vendors to evaluate and acquire new tools from third parties.

Note: you will be required to attach the following:

- Resume / cv
- Passport-size photograph

About the Company

We are a leading international communications company delivering mobile, fixed, broadband internet, and corporate managed services tailored to the needs of consumers and businesses across markets in the Middle East, North Africa and Southeast Asia. As a community-focused company, we are guided by our vision of enriching peoples lives and our belief that we can stimulate human growth by leveraging communications to help people achieve their full potential.

Formerly known as Qtel Group, we have a customer base of 92.9 million and reported revenues of USD 9.3 billion in 2012.

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