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Job description / Role
Operational
- Supervise proper customer service skills , ensure correct display of Check – in counters as per the allocation and carry out periodic checks to ensure serviceability and initiate required further action for any unserviceable equipment , Carry out checks to ensure adequate stationary are available at the counter.
- Supervise timely opening and closing of check in counter (at least 3 hours prior to STD or as company guidelines). Make sure that the counter planning is carried out professionally to cater to the operation demand, taking into considering the loads, opening and closing times, baggage make up area capability and special requirement.
- Oversee staff mans the counter and do not leave the counters with unattended passengers and ensure availability of cashiers and adequate stocks of airport tax and excess baggage tickets are given to staff.
- Supervise the procedure of excess baggage calculation, dangerous goods acceptance, MEDA, WCHR, Position are known to brief staff and advice the duty Officer - Supervisor fully when problem arises. .
- Report any system failure such as DCS immediately to Departure Supervisor and Duty supervisor and duty officer.
- Based on operations, plan the staff availability and their allocation, plan overtime staff if necessary to meet the demands of flight handling if necessary.
- Liaise with airline representative and co-operate with airlines to open counters at least 3 hours before departure, subject to availability of staff and counters.
- Act on incoming communication relating to operation requirements and follow up action as required and co-ordinate with other sections such as catering-engineering -Cargo-ramp-arrivals for operational requirements
- Forward activity report to the management to cover important event during the shift and carry out proper record and briefing during hand over and take over
- Hold periodic discussion with the staff regarding problematic areas, find way and means of overcoming problems and maintain and develop harmonious relations with supervisors , subordinate, airline representative , ROP personnel and passenger
General
- Comply with safety and security regulations.
- Ensure company memo’s ,airline manuals, are regularly read to update current procedures and regulations
- Carry out duties on all areas of passenger services section as directed by superiors
- Working detail guidelines will be provided where applicable.
Requirements
- Bachelor Degree in related discipline with 2 years of relevant experience preferably in the airline industry
- OR Two years college Diploma in related discipline with 4 years of relevant experience
About the Company
Oman Air, the flagship company of the Sultanate of Oman's Civil Aviation sector, commenced operations in 1993. Starting off as a regional player, Oman Air, as Oman's national carrier has witnessed rapid growth in the last 14 years. Oman Air has played a major role in making Muscat a major traffic hub in the Middle East providing a fillip to commercial, industrial and tourism activities.
As a full-fledged commercial airline of Oman, Oman Air has striven to maintain high performance standards in all aspects of its operation. The Oman International Services was established in the year 1970 & later Oman Aviation Services was founded on 1981 to extend services to the other airlines in terms of cargo handling, ground handling etc.
The Oman Air fleet consists of most modern and fuel- efficient aircraft with aesthetically designed interiors. Ultra- modern in-flight service equipment is deployed onboard to improve safety and overall performance. Investment in new technology, planning and product innovation has propelled Oman Air to the forefront of the aviation industry.