Operations Manager

Job description / Role

Description

Dubizzle Group is proud to be an iconic, homegrown brand with a strong presence across the Middle East and Pakistan. Connecting millions of users across the region, we are committed to delivering the best online search experience. As the largest classifieds player in emerging markets, Dubizzle Group operates leading brands across the Greater MENA, South Asia, and Southeast Asia regions.

As part of Dubizzle Group, Dubizzle Oman stands alongside some of the strongest classified brands in the market. With a collective strength of five brands and over 123 million monthly users, we remain dedicated to providing our customers with the best platform for their needs.

As an operations manager, you will be responsible for leading Dubizzle Oman’s operational execution and coordination across teams. You will drive performance, optimize workflows, ensure seamless client reporting, and foster cross-department collaboration to support business growth.

Requirements

In this role, you will be:

• Create and maintain weekly and monthly performance reports for clients, highlighting key metrics and insights across listings, banners, and lead-generation campaigns.
• Track and analyse client performance on the platform, providing data-driven recommendations to improve results and engagement.
• Ensure all client products are live and utilised optimally.
• Manage and resolve operational issues related to the CRM (Jarvis) system to ensure efficient client management and process accuracy.
• Coordinate with product and tech teams to implement new features, fixes, and improvements across both Dubizzle Oman and Bayut.
• Collaborate closely with sales, marketing, and finance teams across the UAE, Pakistan, and Oman to streamline client operations, improve communication, and ensure service excellence.
• Act as a bridge between internal teams and clients to resolve escalations, operational bottlenecks, and workflow gaps.
• Lead and manage the operations team in Pakistan, ensuring smooth execution of daily tasks, including content acquisition, package credit rollouts, and package conversion support.
• Set clear KPIs and ensure timely delivery of all operational deliverables.
• Continuously evaluate operational workflows and suggest process enhancements to improve productivity and accuracy.
• Ensure all operational practices comply with company policies and regional regulations.

Requirements:

• Bachelor’s degree in business administration, operations management, or a related field.
• 3–5 years of experience in operations, preferably within digital platforms, classifieds, or tech-enabled businesses.
• 1–2 years of experience leading teams.
• Proven track record of successful team leadership.
• Strong analytical and reporting skills, with proficiency in Excel and CRM tools.
• Advanced MS Excel skills.
• Excellent communication and stakeholder management skills.
• Strong problem-solving and multitasking abilities.
• Organisational and accounting skills.
• Strong written and verbal communication skills.
• Demonstrable ability to work to tight deadlines on critical projects.
• Ability to lead remote and cross-functional teams effectively.
• Ability to operate effectively with people at all levels of the business.
• A high attention to detail.
• Ability to work under pressure.
• Proactive and result-driven.
• A strong desire to exceed expectations.

Benefits

• A fast-paced, high-performing culture.
• Opportunity to expand the brand in Oman.
• Multinational experience and opportunity to work closely with our other brands.
• Rewards and recognitions.
• Learning and development opportunities.
• Competitive salary.
• Structured commission.
• Iqama (Omani residence ID).
• Visa processing and renewals.
• Health insurance.