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Job description / Role
Operations
- Receive fault, service and information request calls from the user departments and service that call or passing the call to the most appropriate technician for resolution.
- Forward the service request tickets to appropriate approvers and ensure tickets assigned to the correct technicians.
- Escalate calls to the appropriate IT personnel using predefined procedures where the resolution falls outside agreed targets.
- Prioritise and escalate calls based on knowledge of the business impact of the reported problems.
- Resolve as many calls as possible where these are related to the standard packages deployed in the user department.
- Acquire good understanding of IT infrastructure, and architecture so that a clear definition of problems can be created and passed to the requesting user department
- Carry out first line fault resolution for any PC, data or telephone related problems
- Update the incident records with status and other information from time to time using the Service Desk software.
Requirements
- Fresh Two years college diploma in Computer Science or similar OR Specialised certificate in the related discipline with Secondary school
- Proficiency in English (Spoken& Written)
- Proficiency in MS office
- Ability to communicate technical information to non-technical personnel.
- Knowledge of computer and/or network security systems, applications, procedures, and techniques.
- Ability to identify and resolve computer system malfunctions and operational problems
About the Company
Oman Air, the flagship company of the Sultanate of Oman's Civil Aviation sector, commenced operations in 1993. Starting off as a regional player, Oman Air, as Oman's national carrier has witnessed rapid growth in the last 14 years. Oman Air has played a major role in making Muscat a major traffic hub in the Middle East providing a fillip to commercial, industrial and tourism activities.
As a full-fledged commercial airline of Oman, Oman Air has striven to maintain high performance standards in all aspects of its operation. The Oman International Services was established in the year 1970 & later Oman Aviation Services was founded on 1981 to extend services to the other airlines in terms of cargo handling, ground handling etc.
The Oman Air fleet consists of most modern and fuel- efficient aircraft with aesthetically designed interiors. Ultra- modern in-flight service equipment is deployed onboard to improve safety and overall performance. Investment in new technology, planning and product innovation has propelled Oman Air to the forefront of the aviation industry.