Receptionist

Job description / Role

• Answering incoming telephone calls from prospective and existing guests
• Assisting guests with hotel reservations
• Assigning rooms and suites to guests
• Processing credit card transactions for lodging, room service and other hotel costs
• Transferring phone calls to guest rooms
• Providing guests with wake-up phone calls
• Assisting with guest requests and complaints
• Maintaining accurate records of guest charges

• A well presented, articulate and confident individual with proven ability to provide exceptional customer service.
• Having an outgoing personality, good interpersonal skills and the ability to work in a multi-national team environment with confidence and minimal supervision.
• Receptionist's primary role is to manage the front desk, welcoming guests, directing inquiries, and maintaining a tidy and organized reception area.
• They also handle administrative tasks such as scheduling appointments, managing correspondence, and assisting with basic office duties.

About the Company

Hamdan Trading Group is part of one of the largest corporate conglomerates from the Sultanate of Oman the Hamdan Group. The group commenced its business operations in the year 1975 and has mirrored the growth of the Sultanate of Oman and contributed significantly to the Omani economy.

Today the group has more than fourteen well organized and diversified business units each establishing a benchmark in its own field. Hamdan Trading Group consists of three core divisions of business of the Hamdan Group Viz; Transport, Heavy Construction and Dunlop Agency.

The Transport Division is one of the largest and oldest in the Sultanate having the most diverse fleet. The most challenging and complex logistics requirements have been fulfilled by the division and has been awarded ISO certification.

The construction Division is engaged in large scale Civil and Private construction activities across the Sultanate employing over 300 full time workers.The Dunlop agency of Hamdan Trading Group is the sole distributor of Dunlop Tires across the Sultanate of Oman and it has currently 12 branches strategically located for the convenience of the customer and many more branches are in the pipe-line to be opened soon.