Job description / Role
As a Regional Delivery Manager, you will be managing local resources to provide effective support and ensure services meet agreed service levels. You will be responsible for ensuring that the Network Services in your region, be they Enterprise (e.g. Offices), Industrial (e.g. Lubricants sites) or Field (e.g. Rigs & Platforms) have robust support solutions/services (Contractual and Financial Management) in place taking care to ensure Business Continuity Plans are in place, and reducing or avoiding Single Points of Failure based on Operational Risk Assessments.
You will also take responsibility for project management of local BAU Projects – and facilitate and support Networks project delivery in your region including the “Site of the Future - SOTF” and “Upstream Field Network Modernization” Programs. You facilitate scoping and business priority-setting for change initiatives of medium size and complexity, helping senior management to ensure that all plans and work packages are aligned to expected benefits. You also lead activities required to realize these benefits. Ultimately, your work will help us become a digital leader in our sector, so we can drive energy transition and solve real-world problems.
Developing the capability of your teams to deliver the most agile solutions is one of your top priorities. Our culture is exploring, thinking and doing, and you will live this every single day. Working across the team you will identify, assess and manage risks that may affect the success of the project. You will develop your team’s capability to deliver the most efficient and commercially cost-effective operation. We expect every leader at to demonstrate leadership through delegation, motivation and trust. You will not just lead, but “do”. Our culture is exploring, thinking and doing, and you will live this every single day. You will develop operational strategies based on business challenges and opportunities by assessing root cause problems, carrying out benchmarking and making appropriate recommendations, leveraging company assets. You will be responsible for the day to day leadership and management of operations within your accountability area by continuously improving people’s performance, delivery processes and use of technology.
You will develop and maintain a series of internal and external stakeholder relationships and support project delivery. The role requires ability to influence and inspire change in a positive and impactful way. Your Operations Group/s will be an important underpinning resource in the E2E service model for one or more services. This role will build collaborative working relationships with other groups where interdependencies exist in the E2E service model, working together on fault/problem resolutions, change execution and initiatives that optimize E2E support. You will drive a culture of continuous improvement within your team/s, encouraging and empowering innovation and the delivery of initiatives that optimize operational efficiency and effectiveness, including adoption of technologies that support efficiency and new ways of working.
You will identify communication needs and facilitate open communication and discussion between partners, acting as a single point of contact by developing, maintaining and working to business engagement strategies and plans. You will monitor benefits and improvements against what was predicted in the business case, you will ensure that all participants are informed and involved throughout and fully prepared to exploit the new operational business environment once it is in place. You will monitor progress against agreed quality and performance criteria and develop opportunities for improvement, including monitoring and resolving supplier performance issues.
You will build awareness of internal and external technology developments, managing the delivery of process and system improvements, identifying and implementing continuous improvement plans for and ensuring best practice is shared across the team.
Safety and Compliance:
Safety of our people and our customers is our highest priority. We will advocate and help ensure our architectures, designs and processes enhance a culture of operational safety and improve our digital security. You will ensure your team complies with IT&S service management processes and that these are well-understood.
• Certified qualification from a recognized institute of higher learning, ideally in Computer Science, MIS/IT, or another STEM related subject.
• 3-5 years related work experience
• Experienced in working within an Operational Support environment.
• Relevant experience in Team leadership and Resource/Activity management.
• Good command of English / Arabic Language
• Incident Management (4)
• IT Infrastructure (3)
• IT Management (3)
• Customer Service Support (3)
• Relationship Management (3)
• Technical Specialism (3)
• Service Level Management (4)
• Business Risk Management
• Project Management
• Relationship Management
About the Company
Globnet is a respected privately owned management consultancy that has been operating in Oman for several years and has built a strong network of contacts in the country at various levels in the public services sector.