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Job description / Role
Senior Agent - Customer Services Base Station (OMANI ONLY)
General
- Ensure that designated responsibilities are executed in accordance with applicable regulations and standards of Oman Air.
- Shall comply with laws, regulations and procedures of the State of work location.
- Be familiar with the laws, regulations and procedures pertinent to the performance of the duties.
- Responsible to execute quality responsibilities in accordance with Quality Assurance Operations Manual
- Responsible to execute safety responsibilities in accordance with Safety Management Systems Manual.
Job Related
- Ensure that passengers are guided and assistance provided at check-in counters and transfer desk areas.
- Ensure that assistance for special passengers, is extended without delay and interruptions.
- Ensure seamless transfer of Oman Air passengers and baggage.
- Be responsible to ensure that all passengers accepted at assigned station hold valid travel documents.
- Exercise cost control and provide constant feed back to the management on cost control strategies and processes.
- Exercise revenue control in order to avoid revenue leakage.
- Ensure that all checked in passengers report to gate in time.
- Assist passengers at the immigration and inform supervisor in case of any irregularity
- Update the movement board
- Ensure in-time assistance provided to passengers with mishandled baggage issues.
- Ensure all revenue documents are collected from GH with correct count of coupons without any discrepancy.
- Update “PaxPlus” system.
- Complete post flight documentation and reports.
Requirements
Fresh Bachelor degree OR Fresh Two years college Diploma in a related discipline OR Specialized certificate / license in the related field with Secondary School and having 04 years of WY / Aviation experience in similar function
About the Company
Oman Air, the flagship company of the Sultanate of Oman's Civil Aviation sector, commenced operations in 1993. Starting off as a regional player, Oman Air, as Oman's national carrier has witnessed rapid growth in the last 14 years. Oman Air has played a major role in making Muscat a major traffic hub in the Middle East providing a fillip to commercial, industrial and tourism activities.
As a full-fledged commercial airline of Oman, Oman Air has striven to maintain high performance standards in all aspects of its operation. The Oman International Services was established in the year 1970 & later Oman Aviation Services was founded on 1981 to extend services to the other airlines in terms of cargo handling, ground handling etc.
The Oman Air fleet consists of most modern and fuel- efficient aircraft with aesthetically designed interiors. Ultra- modern in-flight service equipment is deployed onboard to improve safety and overall performance. Investment in new technology, planning and product innovation has propelled Oman Air to the forefront of the aviation industry.