Senior Agent - Guest Services

Oman Air

Muscat, Oman

Ref: HP122-398

Job description / Role

Employment: Full Time

OPERATIONAL

- Operator(s) are required to drive-operate a Passenger Boarding Bridge as per the procedures and working instructions laid down by the company.
- An operator must adhere-ensure to the following competencies whilst performing the task or operating the Passenger Boarding Bridge.

• Shall operate the PBB safely and as per the arrival and departure time of aircraft.
• Should possess good communication skills & comprehensive report writing skills
• Should have a proactive approach.
• Must give attention to details
• Must be a good problem solver and rectification of soft alerts
• Should be customer - service oriented
• Must have the initiative and commitment to achieve
• Should be good at monitoring and incident reporting- in Q-pulse to the Ground Safety and Management.

- After flight, ensure that the PBB passage is free of FOD and communicate with ground team for FOD clearance and position the equipment in home position.
- Monitor the working condition of PBB and report to supervisor for timely repair-maintenance works.
- Comply with all the quality and safety procedures laid down by the company.
- Adhere to uniform rules and other HSE requirements as laid down by the supervisor at all times.
- Report any discrepancy, damage, incidents and accidents to the immediate superior immediately.
- Ensure compliance to safety and security regulations.
- Update knowledge of current company policy and procedures by regularly reading memos, circulars and manual updates.

Requirements

- Fresh Bachelor Degree in related discipline with a Cumulative GPA 3.0
- OR Two years College Diploma in related discipline with 2 years of relevant work experience preferably in Check-in system and load control knowledge

About the Company

Oman Air, the flagship company of the Sultanate of Oman's Civil Aviation sector, commenced operations in 1993. Starting off as a regional player, Oman Air, as Oman's national carrier has witnessed rapid growth in the last 14 years. Oman Air has played a major role in making Muscat a major traffic hub in the Middle East providing a fillip to commercial, industrial and tourism activities.

As a full-fledged commercial airline of Oman, Oman Air has striven to maintain high performance standards in all aspects of its operation. The Oman International Services was established in the year 1970 & later Oman Aviation Services was founded on 1981 to extend services to the other airlines in terms of cargo handling, ground handling etc.

The Oman Air fleet consists of most modern and fuel- efficient aircraft with aesthetically designed interiors. Ultra- modern in-flight service equipment is deployed onboard to improve safety and overall performance. Investment in new technology, planning and product innovation has propelled Oman Air to the forefront of the aviation industry.

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