Service Advisor

Job description / Role

We are seeking a customer-focused and proactive Service Advisor to join our team. The successful candidate will be the primary point of contact for customers, ensuring their vehicles are serviced efficiently and effectively. This role involves managing the entire service process from receiving vehicles to delivering them back to customers, all while maintaining a high level of customer satisfaction, communication and addressing any issues that arise.

• Greet customers and create a welcoming environment, ensuring a positive experience from the start.
• Receive vehicles from customers, accurately documenting issues and service requests.
• Coordinate with the workshop to ensure timely and efficient service delivery.
• Prepare and process all necessary Repair Order and other paperwork.
• Keep customers informed about the status of their vehicles and any additional repairs needed.
• Ensure a smooth delivery process, explaining the services performed, costs, and addressing any questions or concerns.
• Handle customer complaints and provide effective solutions in a timely manner.
• Maintain high standards of customer service and satisfaction.
• Assist in scheduling service appointments and managing the service calendar.
• Collaborate with other departments to ensure a seamless service experience for customers.

• Bachelor’s degree, in business administration, or a related field preferred.
• Minimum of 3 years of experience in a customer service role within the automotive industry.
• Strong communication and interpersonal skills.
• High level of customer orientation with a positive attitude and problem-solving approach.
• Ability to manage multiple tasks and priorities in a fast-paced environment.
• Proficiency in using service management software and Microsoft Office Suite.
• Strong organizational skills and attention to detail.
• Ability to work effectively as part of a team.

About the Company

Al Hashar Group, one of the pioneering business house and one of the most progressive and diversified corporations of beautiful Oman, owes its evolution to the vision of its founding father, Late Sheikh Saeed Bin Nasser Al Hashar.

From the very beginning, it was Sheikh Al Hashar’s stellar vision that led us to focus on the needs and wants of our customers. Even today, it is his vision that leads us to serve a large & growing group of loyal patrons, who choose to do business with us - generation after generation.

Equally important to us are our long-held bonds with our world-class partners & principals. Our relationships with them are based on years of mutually-beneficial initiatives. We see our role not merely as channels of world-class products to our customers in Oman, but going beyond, to back them with prompt & personalized after care.

Playing a vital role in our care for our customers is our expert team of professionals – some of whom have been with us for decades!

Looking confidently at the future, all of us at Al Hashar group forge strongly ahead, in-step with the times. Strengthened by the loyalty of our customers, the dedication of our employees and the strong bonds of our Principals.