Shop Manager

Job description / Role

Description

Greet customers, offer assistance and serve them in order to ensure their needs and complaints are answered in a timely manner with quality and customer service standards creating customer loyalty and portfolio.

Ensure a smooth and efficient receiving process of items/shipments as well as monitor all kinds of inventory activities such as cycle counts and stock movements including transfers between shops, transfers to/from warehouse, damaged items, devolution, etc.

Analyze hourly, daily, and weekly sales performance, monitor selling items, missing sizes/items and collection rotation (in coordination with BM and VM) in order to identify replenishment needs, place accurate orders, meet stock performance objectives and maximize sales and sellout.

Detect, anticipate and provide regular feedback on customers' needs, market trends and competitors' activities affecting the region/market.

Recruit, train, motivate and evaluate team members to ensure that they have the necessary skill base and required image and that they are optimally enabled to maximize their potential and contribution to the company; conduct daily Japanese meetings to keep the staff informed and engaged.

Prepare staff schedule based on budgeted hours and/or visitors' traffic, daily sales targets, events, operational needs (including shipments, stock count, sale, etc.) as well as ensure the effective communication of sales plans and set daily and hourly targets to the shop/department team.

Log and update all commercial and operational information as well as various requests on the provided platforms (Helpdesks, Events, Loss Prevention application, etc.) in a timely and accurate manner.

Manage annual allocated budget by monitoring expenditure up to set limits, optimizing and reducing costs where possible and reporting variances versus budget (validating it with DM/BM first).

Oversee the shop's image and ensure its compliance with the brand’s standards, verify and follow up on the cleanliness, display and maintenance of the shop including the window, cash and stock room.

Qualifications

• Bachelor’s degree
• 3 years of experience in a managerial role; previous experience in the industry/retail is a major plus
• Fluency in English
• Proficiency in MS Office
• Skills specific for sports goods retail: collective game, project oriented, athlete/ambassador, enthusiastic, contributor, empathic, entrepreneur and responsible
• Specific for sports goods retail: active participation in at least one sporting activity and expert knowledge of sporting events
• Developing and motivating others: level 4
• Cultural awareness: level 4
• Decision making: level 3
• Commercial understanding: level 3
• Analytical thinking: level 3
• Customer focus: level 3
• Driving and achieving results: level 3

Additional Information

Organization: Virgin Megastore
Primary location: Oman - Muscat City Center
Schedule: Full-time
Unposting date: Ongoing

About the Company

Azadea Group is one of the world's fastest growing retail groups. We carry a strong franchise portfolio of over 30 diverse brands that features some of the industry's most identifiable names, including Zara, Mango, Virgin Megastore and Sunglass Hut.

Azadea Group headquarters are in Beirut, Lebanon. A comprehensive network of local offices supports our operations in the Middle East and Europe. Currently, we operate 152 strategically located stores across the Middle East and plan over 500 additional shops’ opening through the 3 coming years.