SPA & Recreation Manager

Job description / Role

Company Description

Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor's limitless possibilities.

Job Description

- Explain services, treatments, and procedures;
- Mediate and resolve client issues;
- Work cooperatively with the entire Spa team to ensure a consistent quality of experience for all clients;
- Making confirmation calls;
- Booking appointments for Spa accurately through phone, in person, and through emails;
- Checking voicemails/emails and returning messages promptly;
- Checking out guest and research purchase orders;
- Greeting clients with a friendly smile and demeanor;
- Answer Phones 100% of the time during business hours.

Requirements:

- Must be able to multi-task in a busy environment;
- Self-directed and detail oriented;
- Professional telephone and email etiquette;
- Previous hospitality experience a plus;
- You must be available to work weekends, holidays, and some evenings;
- Punctual, reliable, and confident;
- Excellent communication skills;
- Enjoys working with people;
- Can stand for up to 8 hours a day.

Qualifications

Your experience and skills include:
- Ability to work well under pressure in a fast paced environment
- Ability to work cohesively and collectively as part of a team
- Add diplomas/certifications required if needed

About the Company

A caring employer providing respect, training and career development for our employees. An attractive employer offering more than 100 professions across the 5 continents.

We are much more than a world leader. We are 250,000 hoteliers with the same shared passion for welcoming. We take care of millions of guests in our 4,300 addresses and on our digital platforms. As an operator and franchisor (HotelServices), owner and investor (HotelInvest), we invest all our energy into making "Feel Welcome" resonate as the finest hotel promise.

From luxury to economy and in every corner of the globe, AccorHotels'​ more than 20 brands meet all the needs of business and leisure travelers seeking comfort, attention and high-quality services.