Job closed
Ref: RP674-01
Job description / Role
• To create the first positive impression to the guests by greeting them in a warm welcoming manner-by name addressed.
• Provide consistent professional massage and body treatment in accordance with spa protocols and accepted certification practices
• To provide beauty treatments, including manicures and pedicures as required by our guests
• Effectively inform and educate our guests about specific wellness concerns
• Be flexible with your schedule, supporting the needs of the spa
• Properly care for equipment and use proper amounts of product to assist with cost control
• Have complete knowledge and understanding of all services and products offered
• Uphold the standards of sanitation and sterilization as directed by law and the spa’s policies and procedure
• Perform prep work, properly clean and restock room as required
• Communicate to management any and all occurrences involving staff or guests in the spa that require attention
• Actively promote spa treatments, services and retail, as well as programs, promotions and / or discounts available
• Handle guest’s questions and concerns professionally and courteously
• Provide accurate, appropriate and immediate responses to all requests by guests
• Possess the ability to work without direct supervision
• To assess the persons requirements before attempting (or suggesting) any specific therapies.
• To be honest with the customer giving them an honest opinion on whether you think alternative therapy can be beneficial to them.
Requirements
• Previous experience in the same position in a 5-star international hotel chain or in luxury spas.
• Certified as manicure and pedicure treatment.
• Good command of English.
• Capable of working with a diverse culture.
About the Company
Facing the West Bank, our resort rests on the edge of the River Nile, less than seven kilometers from central Luxor via shuttle. We have traditional felucca sailing and horseback and camelback tours of the riverbanks, with both Karnak and Luxor temples within four kilometers. Perks include our holistic spa, two infinity pools, and a kids' corner.