Supervisor - Premium Check-in Lounge - Base Station

Oman Air

Muscat, Oman

Ref: HP122-79

Job description / Role

Employment: Full Time

General
- Ensure that designated responsibilities are executed in accordance with applicable regulations and standards of Oman Air.
- Shall comply with laws, regulations and procedures of the State of work location.
- Be familiar with the laws, regulations and procedures pertinent to the performance of the duties.
- Accountable and responsible to execute quality responsibilities in accordance with Quality Assurance Operations Manual.
- Accountable and responsible to execute safety responsibilities in accordance with Safety Management Systems Manual.
- Comply with safety and security regulations.
- Ensure company memo’s, airline manuals, are regularly read to update current procedures and regulations
- Carry out duties on all areas of passenger services section as directed by superiors
- Working detail guidelines will be provided where applicable

Operation
- Support, coach, develop and motivate all team members, and peers, to build morale and ensure excellent discipline and grooming standards. Be a Role Model for this.
- Support Grade 4 and ground handling dedicated team in the achievement of their accountabilities ensuring that they are fully briefed-debriefed in relation to their provision of superior customer service, and maintenance of standards, as per the Standard Operating Procedures (SOP).
- Display excellent motivational leadership, delegation and mentoring in-order to facilitate customer satisfaction. Strive with your team to avoid complaints and earn compliments. Be a Role Model for this.
- Support the Performance Matters Scheme by ensuring reviews are conducted, or contributed to, for team members in accordance with corporate standards and within the stipulated time limit. Establish Development Plans for frontline staff. Be a Role Model for this.
- Encourage team members and peers to come-up with bright ideas and generate Service Improvement Feedback (SIF). Be a role model for this.
- Give good customer service.
- Examine and report operational problems such as delay etc.
- Reply to queries from other stations, Handling Agents and Govt. Authorities.
- Report discrepancies in day to day activities and recommend solutions.
- Check post-flight documents, telex, prepare reports and check sheet for accounting purposes.
- Check and rectify errors by outstations
- Maintain staff discipline and ensure they all comply with Company regulations.
- Arrange extra manpower as and when necessary to handle delays or extra flights.
- Provide cover for role above when operational requirements demand this i.e. Act Up
- Keep current, and communicate to others, changes, processes and procedures-SOPs
- To ensure that staff resources are efficiently deployed to meet peak demands. Measure performance of the staff by recording their performance, weaknesses and achievements. Encourage them to comply with the companys standard procedures so that a high level of service is delivered to the customers.
- Identify system-operational-performance lapses in the service process and to work towards product improvement by highlighting-recommending corrective measures through the daily shift report to lounge Management in order to maintain quality service to customers.
- Provide operational management with reports of any-all irregularities faced during the shift and to prepare written reports for the administrative management where such has been identified as requiring follow-up.
- Through effective leadership of their team ensure that all Lounge Quality Standards are met, and any service or quality lapses are immediately identified and addressed.

Requirements

Fresh Bachelor degree in a related discipline OR Two years college diploma in a related discipline with 2 years of relevant work experience OR Specialised certificate / license in the related field with Secondary School and having 6 years of WY / Aviation experience in a similar function or Ground handling agent.

About the Company

Oman Air, the flagship company of the Sultanate of Oman's Civil Aviation sector, commenced operations in 1993. Starting off as a regional player, Oman Air, as Oman's national carrier has witnessed rapid growth in the last 14 years. Oman Air has played a major role in making Muscat a major traffic hub in the Middle East providing a fillip to commercial, industrial and tourism activities.

As a full-fledged commercial airline of Oman, Oman Air has striven to maintain high performance standards in all aspects of its operation. The Oman International Services was established in the year 1970 & later Oman Aviation Services was founded on 1981 to extend services to the other airlines in terms of cargo handling, ground handling etc.

The Oman Air fleet consists of most modern and fuel- efficient aircraft with aesthetically designed interiors. Ultra- modern in-flight service equipment is deployed onboard to improve safety and overall performance. Investment in new technology, planning and product innovation has propelled Oman Air to the forefront of the aviation industry.

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