Team Leader

Job description / Role

Job Purpose

To ensure excellent customer service through effectively managing the department team, controlling and monitoring department operations including merchandising and stock control in order to achieve the department target.

Job Requirements

Education/Certification and Continued Education

• High school / O Levels

Years of Experience

• 2 - 3 years experience in a sales or customer service environment

Essential Roles and Responsibilities

• Ensure retail / brand standards are maintained at all times.
• Role model and support role to team members.
• Support the induction of new starters into the store.
• Maintain and encourage the team to uphold personal grooming standards as advised by the store manager.
• Achieve excellent standards of customer service in the department by supporting and coaching the sales team, and leading by example on the shop floor.
• Resolve customer complaints effectively, either by dealing with them personally or passing them on to the store manager.
• Welcome and greet every customer in a warm and friendly manner and demonstrate excellent customer service at all times.
• Identify customer needs through asking questions; confidently recommend and demonstrate appropriate products; recommend link products at every sale opportunity; close the sale.
• Ensure all department staff are trained on all aspects of the department in liaison with the store manager and training department.
• Check stock levels daily and inform of depleting stocks to the store manager in order to replenish and maintain optimum stock levels.
• Minimize exposure to stock loss through vigilance on the sales floor.
• Comply with all company policies and procedures including refund and exchange policy, security, health and safety policies, etc.

About the Company

Established in 1979, Al Tayer Group is a privately-held, diversified company with operations in 12 countries in the Middle East and beyond. With over 7,800 employees from 95 different nationalities, the Group has its headquarters in Dubai, UAE.

Al Tayer Group operates leading, quality-focused businesses in automobile sales and service, luxury and lifestyle retail, perfumes and cosmetics distribution, engineering as well as interiors contracting. The Groups portfolio includes several of the worlds leading brands such as Armani, Bvlgari, Banana Republic, Ford, Ferrari, Gucci, Gap, Harvey Nichols and Maserati. The Group operates over 180 stores across multiple markets in the Middle East. In addition, Al Tayer Group has investments in commercial real estate, contracting, supply chain management, precision tools manufacturing and travel agency services.